Job Posting for Genesys Administrator at Geopaqlogic Staffing
Position: Softphone Genesys Administrator
Work Location: Ridgefield Park, NJ 07660 (Onsite)
Contract Period: 12 Months
JOB DESCRIPTION:
This role responsibilities include conducting full lifecycle analysis to include requirements, activities and design of data and administrating application. The successful candidate will develop and maintain data and reporting capabilities and also coordinate application troubleshooting/tests to deliver and meet business needs. The candidate will also monitor performance and quality control plans to identify improvements.
Responsibilities
Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
Design, construct, install, test and maintain data management system
Acquire data from primary or secondary data sources and maintain databases/data systems
Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
Responsible for troubleshooting\maintaining\configuring application environment consisting of Development, User Acceptance Testing (UAT) and Production levels
Work with third party software vendors to troubleshoot and resolve issues
Work with management to prioritize business and information needs
Locate and define new process improvement opportunities
Requirements:
4 years intermediate level Java/J2EE experience
Strong knowledge of and experience with administrating application such as troubleshoot/test/design and coordinate business needs
Technical expertise regarding data models, database design development, data mining and segmentation techniques
Knowledge of databases (SQL etc.), programming (XML, JavaScript, or ETL frameworks)
Knowledge of statistics and experience using statistical packages for analyzing datasets
Knowledge of backend application: Java/J2EE, Strong Spring Framework, myBatis, Strong MS SQL/MySQL SQL
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Adept at queries, report writing and presenting findings
Associate degree or higher in Mathematics, Computer Science, Information Management or Statistics
Special Skills:
Goal oriented and self-motivated.
Candidate must have the ability to work independently or within a team environment.
Strong oral and written communications skills with ability to create software design and engineering documents.
Ability to multi-task and deliver high quality work under tight deadlines is essential.
Ability to work in a fast paced environment is crucial.
Ability to learn, excel and deliver at a quick pace is required.
Prefer to have an experience for call center system operation such as Genesys Engage, Nice CXone.
Job Type: Contract
Pay: $40.00 - $50.00 per hour
Benefits:
Health insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Experience:
Java/J2EE: 4 years (Required)
Technical expertise data models, base design development: 4 years (Required)
Softphone Genesys Administrator: 4 years (Required)
Ability to Commute:
Ridgefield Park, NJ 07660 (Required)
Ability to Relocate:
Ridgefield Park, NJ 07660: Relocate before starting work (Required)
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