What are the responsibilities and job description for the Front Office Coordinator- Cardio - 711020 position at Gerald Champion Regional Medical Center?
Job Details
Description
Description
- Must be understanding, courteous and professional at all times in contacts with patients, visitors, employees, and medical staff.
- Schedule patient appointments and provides appointment reminders.
- Liaison between medical professionals and patients.
- Answer telephone calls in a professional and courteous manner with minimum rings.
- Route phone calls and handle enquires efficiently and courtesy.
- Receive and convey messages verbally, email and in writing.
- Welcome patients and visitors in a polite and courteous manner.
- Monitor patient flow in department.
- Answer non-medical questions for patients.
- Organize and manage workflow.
- Monitor and maintain supplies and forms.
- Maintain supply of snacks, juices and paper items for food consumption.
- Coordinate procedure appointments and availability.
- Optimize patient satisfaction by scheduling service delivery within their preferences.
- File, scan and fax documents
- Protect patients’ rights by maintaining confidentiality of information.
- Comfort patients by anticipating their anxieties and respecting their grief process.
- Maintain cleanliness of the reception/waiting area.
- Utilize team effort to accomplish related tasks as needed.
- Receive diagnostic testing results, recording and distributing results promptly.
- Help patients in distress by responding to emergencies.
- Perform other duties as required.
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