What are the responsibilities and job description for the Customer Service Rep - Remote position at Get.It Recruit - Administrative?
Are you eager to make a meaningful impact in your career, all from the comfort of your home? If you're passionate about helping others and are located within 60 miles of Omaha, this opportunity might just be perfect for you!
About The Role
We are excited to announce openings for our Financial Customer Associate positions! This role is primarily remote and focuses on providing exceptional customer service over the phone. No previous experience in finance is necessary—we are more interested in your ability to connect with and assist others. We offer comprehensive paid training, a full home office setup, and all the necessary resources to ensure your success.
We are particularly interested in bilingual candidates who can converse fluently in both English and Spanish. Our diverse teams support our global customer base, providing exceptional financial assistance in both languages. Training and initial support will be conducted in English, with opportunities to join our specialized Spanish-speaking teams.
What You'll Do
Build meaningful relationships with customers by empathizing and responding to their needs.
Utilize internal tools and resources to find the best solutions for clients, ensuring their satisfaction.
Maintain high standards of customer service, consistently processing transactions accurately and efficiently.
Identify and clearly define problems, escalating issues as needed.
Take proactive steps to increase your knowledge and effectiveness in handling customer inquiries.
Support our customers with professionalism, achieving business objectives while upholding our values.
Who You Are
You may have a degree or background in customer service, but it's not required. If you're interested in furthering your education, we offer tuition reimbursement programs.
Strong listening and empathy skills, capable of supporting our diverse clientele.
Excellent communication skills across multiple channels, including email and live chat.
A proactive and positive attitude, willing to assist teammates and customers alike.
Proficient with personal computers, able to type at least 40 words per minute, and pass a standard English grammar test.
Skilled in problem-solving, capable of managing challenging situations effectively, whether over the phone or through digital communication.
Keen on using effective questioning techniques to uncover the underlying needs of customers and drive positive outcomes.
Benefits
Join us and enjoy flexible benefits designed to support you through every stage of your life, helping you to thrive both professionally and personally.
Schedule
This full-time position requires availability from Monday to Friday, with shifts between 7:30 AM and 11:00 PM CST. Overtime may be available during peak periods.
About Our Company
We are a leading financial services firm committed to strengthening the financial well-being of our clients. We provide comprehensive investment and planning services to individuals, companies, and non-profit organizations. We are recognized as one of the top 10 Best Places to Work and are committed to an inclusive workplace culture.
Join Our Team
This is your chance to build a rewarding career that positively impacts people's lives, including your own. You'll find ample opportunities for growth and development, supported by flexible benefits that cater to your professional and personal needs.
We are proud to be an equal opportunity employer and value diversity. We accommodate applicants with disabilities and provide adjustments necessary for a seamless interview process.
Employment Type: Full-Time
About The Role
We are excited to announce openings for our Financial Customer Associate positions! This role is primarily remote and focuses on providing exceptional customer service over the phone. No previous experience in finance is necessary—we are more interested in your ability to connect with and assist others. We offer comprehensive paid training, a full home office setup, and all the necessary resources to ensure your success.
We are particularly interested in bilingual candidates who can converse fluently in both English and Spanish. Our diverse teams support our global customer base, providing exceptional financial assistance in both languages. Training and initial support will be conducted in English, with opportunities to join our specialized Spanish-speaking teams.
What You'll Do
Build meaningful relationships with customers by empathizing and responding to their needs.
Utilize internal tools and resources to find the best solutions for clients, ensuring their satisfaction.
Maintain high standards of customer service, consistently processing transactions accurately and efficiently.
Identify and clearly define problems, escalating issues as needed.
Take proactive steps to increase your knowledge and effectiveness in handling customer inquiries.
Support our customers with professionalism, achieving business objectives while upholding our values.
Who You Are
You may have a degree or background in customer service, but it's not required. If you're interested in furthering your education, we offer tuition reimbursement programs.
Strong listening and empathy skills, capable of supporting our diverse clientele.
Excellent communication skills across multiple channels, including email and live chat.
A proactive and positive attitude, willing to assist teammates and customers alike.
Proficient with personal computers, able to type at least 40 words per minute, and pass a standard English grammar test.
Skilled in problem-solving, capable of managing challenging situations effectively, whether over the phone or through digital communication.
Keen on using effective questioning techniques to uncover the underlying needs of customers and drive positive outcomes.
Benefits
Join us and enjoy flexible benefits designed to support you through every stage of your life, helping you to thrive both professionally and personally.
Schedule
This full-time position requires availability from Monday to Friday, with shifts between 7:30 AM and 11:00 PM CST. Overtime may be available during peak periods.
About Our Company
We are a leading financial services firm committed to strengthening the financial well-being of our clients. We provide comprehensive investment and planning services to individuals, companies, and non-profit organizations. We are recognized as one of the top 10 Best Places to Work and are committed to an inclusive workplace culture.
Join Our Team
This is your chance to build a rewarding career that positively impacts people's lives, including your own. You'll find ample opportunities for growth and development, supported by flexible benefits that cater to your professional and personal needs.
We are proud to be an equal opportunity employer and value diversity. We accommodate applicants with disabilities and provide adjustments necessary for a seamless interview process.
Employment Type: Full-Time
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