What are the responsibilities and job description for the Customer Support Specialist - Remote | WFH position at Get.It Recruit - Administrative?
Are you eager to start a career that allows you to make a positive impact on people's lives from the comfort of your home? We are seeking compassionate individuals with a knack for service to join our customer support team. This full-time, primarily phone-based role is perfect for those passionate about delivering exceptional customer service without needing a background in finance.
What We Offer
Engaging Work Environment: Join a team committed to excellence and supportive of your professional growth.
Language Skills Utilization: Utilize your bilingual abilities in Spanish to cater to a diverse clientele, with opportunities to join specialized teams after completing initial training in English.
Comprehensive Training: Receive extensive paid training and a complete work-from-home setup to ensure you are prepared and comfortable in your role.
Educational Support: Benefit from tuition reimbursement programs that encourage further education and personal development.
Key Responsibilities
Build rapport and empathize with customers to make them feel valued.
Utilize internal resources efficiently to resolve client issues.
Maintain exceptional service standards while addressing customer needs and processing transactions accurately.
Identify and clearly define problems, escalating concerns when necessary.
Proactively acquire knowledge and expertise to enhance customer interactions.
Engage in professional communication across various platforms, ensuring clarity and understanding.
Qualifications
A degree or previous customer service experience is advantageous, but not required.
Strong listening and empathy skills, capable of supporting a diverse range of customer challenges.
Effective communication skills, both written and verbal, with proficiency in managing digital and voice interactions.
Ability to type at least 40 words per minute and pass standard English grammar assessments.
Demonstrated problem-solving skills and a proactive approach in addressing customer needs.
Benefits
Flexible benefits tailored to support you through different life stages.
Opportunities for professional and personal growth in a supportive environment.
Schedule
Full-time, Monday to Friday with open availability required from 7:30 AM to 11:00 PM CST. Overtime may be available during peak periods.
Join Us
This role is an opportunity to forge a fulfilling career path that positively impacts your life and those of our customers. Recognized as a top workplace, our organization offers a blend of remote and onsite work to cater to both associate and business needs. Integrity, honesty, and commitment to diversity are the cornerstones of our business philosophy.
Equal Opportunity Statement
We are committed to fostering an inclusive and diverse workplace. We provide reasonable accommodations for applicants with disabilities throughout the recruitment process. For accommodation requests, please contact HR.
Application Information
Discover a career that rewards you for helping others. Find your future with us by applying today!
Employment Type: Full-Time
What We Offer
Engaging Work Environment: Join a team committed to excellence and supportive of your professional growth.
Language Skills Utilization: Utilize your bilingual abilities in Spanish to cater to a diverse clientele, with opportunities to join specialized teams after completing initial training in English.
Comprehensive Training: Receive extensive paid training and a complete work-from-home setup to ensure you are prepared and comfortable in your role.
Educational Support: Benefit from tuition reimbursement programs that encourage further education and personal development.
Key Responsibilities
Build rapport and empathize with customers to make them feel valued.
Utilize internal resources efficiently to resolve client issues.
Maintain exceptional service standards while addressing customer needs and processing transactions accurately.
Identify and clearly define problems, escalating concerns when necessary.
Proactively acquire knowledge and expertise to enhance customer interactions.
Engage in professional communication across various platforms, ensuring clarity and understanding.
Qualifications
A degree or previous customer service experience is advantageous, but not required.
Strong listening and empathy skills, capable of supporting a diverse range of customer challenges.
Effective communication skills, both written and verbal, with proficiency in managing digital and voice interactions.
Ability to type at least 40 words per minute and pass standard English grammar assessments.
Demonstrated problem-solving skills and a proactive approach in addressing customer needs.
Benefits
Flexible benefits tailored to support you through different life stages.
Opportunities for professional and personal growth in a supportive environment.
Schedule
Full-time, Monday to Friday with open availability required from 7:30 AM to 11:00 PM CST. Overtime may be available during peak periods.
Join Us
This role is an opportunity to forge a fulfilling career path that positively impacts your life and those of our customers. Recognized as a top workplace, our organization offers a blend of remote and onsite work to cater to both associate and business needs. Integrity, honesty, and commitment to diversity are the cornerstones of our business philosophy.
Equal Opportunity Statement
We are committed to fostering an inclusive and diverse workplace. We provide reasonable accommodations for applicants with disabilities throughout the recruitment process. For accommodation requests, please contact HR.
Application Information
Discover a career that rewards you for helping others. Find your future with us by applying today!
Employment Type: Full-Time
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