Entry-Level Customer Service Representative - CSR - Remote

Benefits

Medical insurance

Paid Time Off (PTO) including holidays

Flexible working hours

IRA retirement plan

Opportunities for professional development

Job Overview

Start a rewarding career from the comfort of your own home as a Remote Entry-Level Customer Service Representative! You'll be joining a leading service provider dedicated to empowering small business owners by managing and maintaining their financials with utmost precision. Our company prides itself on its deep industry knowledge across various home services such as electrical, plumbing, HVAC, and more, ensuring that our clients can focus on what they do best while we handle the rest.

Why Join Us?

We offer a supportive and flexible work environment that values your growth and well-being. With competitive pay, robust benefits, and the opportunity to work remotely, we ensure that our team members can thrive both personally and professionally.

Your Role

As a Customer Service Representative, you will:

Serve as the first point of contact for our clients, ensuring their needs are met with empathy and efficiency.

Utilize your excellent communication skills to foster a positive experience for customers and colleagues.

Apply your problem-solving skills to effectively manage and resolve customer inquiries.

Maintain high standards of professionalism and reliability, ensuring customer satisfaction and organizational excellence.

Continuously develop your skills through both structured and informal learning opportunities.

Key Responsibilities

Manage high-volume customer interactions with professionalism and courtesy.

Utilize CRM software to track customer engagements and outcomes.

Ensure detailed and accurate data entry and management.

Work collaboratively within a remote team setting to meet and exceed service goals.

Requirements

High school diploma or equivalent.

Proficiency in typing (50 WPM) and strong computer literacy.

At least 1 year of experience in a high-volume call center.

History of achieving high QA/KPI scores.

Familiarity with CRM systems; experience in home service industries is a plus but not mandatory.

Work Schedule

This is a full-time remote position with flexible hours tailored to meet team and client needs.

Application Process

Are you enthusiastic about providing stellar customer service and interested in supporting business owners across various trades? If so, we would love to hear from you! Please submit your application through our quick and user-friendly mobile application process, and let's get started on this journey together.

Employment Type: Full-Time