Director of Customer Engagement Program Management
Job Posting for Director of Customer Engagement Program Management at Get It Recruit - Executive
Join a Dynamic Tech Company in Denver, CO!
About Us
Our cutting-edge tech company is dedicated to transforming how businesses interact with their customers and employees through innovative software solutions. With a global presence and a focus on excellence, we are leading the industry forward.
About The Role
As the Program Management Leader, you will drive strategic initiatives to enhance customer engagement under the guidance of the VP of Customer Engagement. Your role will involve leading cross-functional projects aimed at boosting product adoption, retention, and loyalty.
Key Responsibilities
Strategic Leadership:
About Us
Our cutting-edge tech company is dedicated to transforming how businesses interact with their customers and employees through innovative software solutions. With a global presence and a focus on excellence, we are leading the industry forward.
About The Role
As the Program Management Leader, you will drive strategic initiatives to enhance customer engagement under the guidance of the VP of Customer Engagement. Your role will involve leading cross-functional projects aimed at boosting product adoption, retention, and loyalty.
Key Responsibilities
Strategic Leadership:
- Lead strategic initiatives to elevate customer engagement across all touchpoints.
- Establish operational priorities for the team to ensure efficiency, collaboration, and visibility.
- Collaborate closely with key stakeholders to execute initiatives successfully.
- Define and monitor key performance indicators (KPIs) to assess program effectiveness.
- Analyze data to derive actionable insights and recommendations.
- Develop communication and promotion strategies to drive awareness and growth.
- Cultivate strong partnerships with various teams to achieve shared objectives.
- Bachelor's degree in Business Administration, Marketing, or related field (Master's degree preferred).
- 7-10 years of experience in program management or customer engagement.
- Profound understanding of customer lifecycle management principles.
- Strong interpersonal, presentation, and communication skills.
- Effective project management skills with a focus on prioritization.
- Enthusiasm for delivering exceptional customer experiences.
- Demonstrated leadership experience and team inspiration.
- Analytical mindset with a talent for leveraging data to drive decisions.
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