Customer Support Associate - Remote | WFH
Job Posting for Customer Support Associate - Remote | WFH at Get It Recruit - Finance
Financial Customer Associate - Bi-Lingual (Omaha, NE Area Only)
Are you seeking a rewarding career where you can positively impact people's lives while enjoying the flexibility of primarily working from home?
If yes, consider joining our dynamic customer service team. We're searching for empathetic individuals within a 60-mile radius of the Greater Omaha metro area who have a genuine passion for assisting others.
Apply today to become part of our next class of Financial Customer Associates. This full-time position operates primarily via phone in a contact center setting. No prior finance experience is necessary to excel in this role.
We're looking for individuals who possess strong interpersonal skills and a compassionate demeanor. We provide comprehensive paid training, a complete work-from-home computer package, and all the necessary resources to support your success.
The company is seeking bilingual phone associates fluent in Spanish who are interested in a career opportunity to serve our diverse customer base.
We have multiple Spanish-speaking teams dedicated to providing financial support worldwide. While all training and onboarding support are conducted in English, there's an opportunity to join our Spanish-speaking teams after mastering English call servicing.
If you're comfortable engaging in conversations over the phone in either English or Spanish, this opportunity is tailored for YOU.
Key Responsibilities
Are you seeking a rewarding career where you can positively impact people's lives while enjoying the flexibility of primarily working from home?
If yes, consider joining our dynamic customer service team. We're searching for empathetic individuals within a 60-mile radius of the Greater Omaha metro area who have a genuine passion for assisting others.
Apply today to become part of our next class of Financial Customer Associates. This full-time position operates primarily via phone in a contact center setting. No prior finance experience is necessary to excel in this role.
We're looking for individuals who possess strong interpersonal skills and a compassionate demeanor. We provide comprehensive paid training, a complete work-from-home computer package, and all the necessary resources to support your success.
The company is seeking bilingual phone associates fluent in Spanish who are interested in a career opportunity to serve our diverse customer base.
We have multiple Spanish-speaking teams dedicated to providing financial support worldwide. While all training and onboarding support are conducted in English, there's an opportunity to join our Spanish-speaking teams after mastering English call servicing.
If you're comfortable engaging in conversations over the phone in either English or Spanish, this opportunity is tailored for YOU.
Key Responsibilities
- Building rapport and demonstrating empathy with customers to make them feel valued.
- Efficiently utilizing internal resources to find the best solutions for clients.
- Delivering exceptional customer service with determination to resolve issues accurately.
- Clearly defining problems and raising concerns when necessary.
- Taking initiative to acquire expertise and knowledge to effectively resolve customer issues.
- Assisting customers professionally while adhering to measurable business goals.
- A degree or customer service experience is beneficial. Tne company offers tuition reimbursement programs for those interested in furthering their education.
- Strong listening and empathy skills to support diverse customer needs.
- Excellent written and verbal communication skills to interact with customers across various channels.
- A "service-first" attitude and the ability to collaborate effectively with team members.
- Proficiency in using personal computers, typing at least 40 words per minute, and passing a standard English grammar test.
- Proactive problem-solving skills and the ability to manage challenging situations via voice or digital channels.
- Effective questioning techniques to uncover customer needs and identify actionable solutions.
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