Customer Service Represenative

Currently seeking a highly motivated individual to join our customer service team full time.

Position Overview:

Looking for a skilled Customer Service Representative to join our team. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s policies and be well trained for accurate assistance to the customer.

Duties and Responsibilities:

• Provide comprehensive customer service in a fast-paced environment

• Respond promptly to customer inquiries, resolve customer complaints, and provide pricing and delivery information when requested

• Answer incoming calls, enter orders, and expedite as needed

• Establish and maintain customer relationships

• Handle individual customer accounts according to their specific needs

• Assist customers with basic technical support

• Review return requests and engage with supervisor on annual stock return requests

• File claims with UPS or Fed Ex for lost or damaged shipments

• Work with Director of Customer & Marketing Experience on special pricing requests

• Be proactive in reaching out to our customers

• Take on special assignments as requested by your supervisor

Experience:

• 2 years experience in a customer service role

• Experience working with NetSuite preferred, but not required

• Proficiency with Microsoft Office, (Excel, Word, and PowerPoint & CRM Software)

Qualifications:

• Exceptional verbal and written communication skills

• Ability to remain professional and courteous with customers

• Great interpersonal skills and ability to create rapport with a variety of customers and team members

• Ability to translate your knowledge of the products to other employees and our customers

• Always demonstrate honesty and integrity

• Ability to work in a team environment

Compensation:

• $16.00-$18.00

• Monday – Friday, 1st Shift

• Offering an attractive benefits program which will be outlined during the interview process with qualified candidates

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Experience:

• NetSuite: 3 years (Required)

Work Location: In person

Salary : $16 - $18