What are the responsibilities and job description for the IT Support Specialist position at Getman Corporation.?
POSITION: IT Support Specialist
LOCATION: Bangor, MI
WORKPLACE: In-Person
Benefits: Day one eligibility (Medical, Dental, Vision, PTO)
RATE: $26.70
JOB SUMMARY:
Diagnose and troubleshoot software, hardware, network, and communication issues and help our customers with their day-to-day computer problems; assist in the installation of applications and programs.
ESSENTIAL FUNCTIONS:
- Identify and resolve network/VOIP issues.
- Configure and install application software and operation systems.
- Manage users and resources using Microsoft ®Windows Active Directory, Microsoft ® Office 365 and other adopted platforms.
- Communicate with users to help identify computer system issues, analyzing the ticketing system and reporting on trends.
- When necessary, assist in supporting the ERP system, collaborating with other Information Technology staff on various projects
- Perform all other duties as assigned.
EDUCATION AND EXPERIENCE:
- Associate degree or equivalent in Computer Science, Information Technology, Information systems or other relevant computer related education.
- Microsoft, Cisco, Linux, or similar certification is a plus.
SKILLS, TALENTS AND/OR CHARACTERISTICS
- Proven work experience as a Systems Support, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
- Hands-on experience with Windows/Linux OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
IND123
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