Support Assistant

Overview

Gilbane Development Company is looking for a reliable, bi-lingual Support Assistant in New York City. The Support Assistant will work at the Contractor’s Site Offices with the Project Manager and Assistant Project Managers, rotating between East and West Harlem as needed.

Apex Building Group and GDC Construction JV LLC, a joint venture, is in the pre-construction phase of two moderate rehabilitation projects in Manhattan.  One contains 1,271 apartments (West Harlem), the other 435 apartments (East Harlem).   Pre-construction phase includes preliminary site investigations and plan verification, unit access for minor repairs to meet Section 8 Housing Quality Standards (HQS).  Construction phase includes unit access for full renovations of apartments, building masonry repairs, new roofs, heating system replacement, elevator overhauls, public hallways and lobbies renovations, grounds improvements.  Current project schedules are between three and four years (pre-construction and construction). 

Responsibilities

• Work with residents to schedule access to apartments for contractors to complete work (based on larger project timetable)
• Create letters and notices in English and Spanish (with input from Project Manager) about start and status of construction work for individual residents and whole buildings
• Deliver letters and notices for residents under doors; post in buildings
• Call residents to follow-up on scheduled appointments; communicate with contractors when residents request rescheduling for example vacation, illness
• Organize monthly update meetings for residents
• Distribute COVID work protocol packages to residents and obtain signed acknowledgements from residents regarding COVID protocols as part of apartment renovation process
• Answer residents’ calls requesting updates or providing comments on renovation work
• Take photographs of existing conditions in apartments and common interior spaces, catalog and upload images
• Help Assistant Project Manager with data entry regarding status of pre-construction and construction (will be trained to use Procore, an industry standard project management software)

Qualifications

Requirements

• Bilingual (English-Spanish) is required
• Excellent communications and administrative skills
• Comfortable working on the phone and in-person with tenants in NYCHA buildings
• Knowledge of Microsoft Word and Excel
• Data entry experience preferred (working in spreadsheets and forms)

Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.    For New York, New York this position pays $25 per hour. 

Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees’ education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.

Note to Recruiters, Placement Agencies, and Similar Organizations: Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly. 

Salary : $25