What are the responsibilities and job description for the Customer Solutions Coordinator position at Ginsberg's Foods?
Ginsberg’s Foods in Hudson, NY is looking to hire a full-time Customer Solutions Coordinator!
Are you someone who enjoys problem solving and is driven by customer satisfaction? Are you a people-person with outstanding communication skills? Do you prefer a set schedule with weekends off? If so, the Customer Solutions Coordinator position at Ginsberg's Foods might be the right position for you!
The Customer Solutions Coordinator serves customers by providing and processing information in response to inquiries, concerns, and requests about products and services. The Customer Solutions Coordinator also takes and processes orders for customers. Additionally, the Customer Solutions Coordinator supports and provides back-up to assigned field Sales Representatives to help meet sales goals and budgets.
Weekly Work Schedule: Monday – Friday, 8am – 5pm
Compensation: $18.50/hr, with the opportunity to earn annual performance-based raises and eligibility for an annual discretionary bonus.
While on the job, you will become familiar with the products we carry, interacting with customers and handling their orders and/or questions, providing switch board assistance to our receptionist, and forming relationships with our awesome team and leadership!
Essential Job Requirements:
Customer Solutions Coordinator:
- Interact with customers via telephone, facsimile, email, and internet.
- Respond promptly to customer inquiries and resolve customer complaints in a timely manner.
- Take orders from customers for delivery or pick up, and record information in computer system.
- Assist with the sales effort by answering product, order, and service questions.
- Perform all cashier duties necessary for the proper completion of transactions.
- Demonstrate advanced product knowledge; maintaining awareness of new products and educate employees and customers on product offerings.
- Organize and prioritize customer orders in accordance with Will Call policy.
- Provides regularly scheduled backup and support to the Receptionist and reception function, including covering daily lunches and breaks, scheduled vacations, and unplanned absences.
- Participate in weekly telemarketing sales spiffs.
Great benefits are waiting for you:
- 401(k) and Roth 401(k) retirement savings plans with company match
- Health insurance (health, dental, vision)
- Paid vacation, sick time, and holidays
- Employee assistance programs
- Company-provided life insurance
- Access to on-site Physical Therapist and Occupational Therapists
- Employee discounts in our Will Call Center
- Company provided uniforms
Applying is quick and easy!
If the Customer Solutions Coordinator position seems like the right fit for you, simply answer a few short questions and, if you meet the requirements stated above, our Recruiter will give you a call!
For more information about this position, visit our website and check out our social media page to hear from our employees!
https://ginsbergs.com/careers/
https://www.instagram.com/ginsbergsfoods/
We are Ginsberg’s:
As a family owned and operated company since 1909, we foster a welcoming workplace culture, embracing engagement and development, and attracting, recruiting, and retaining a diverse workforce. We adhere to our core values of respect for all people, a strong sense of integrity, and excellent customer service.
If you share these values, apply today to begin your career with Ginsberg’s Foods!
Experience
Required- 1 year(s): Inside sales or customer service experience.
Education
Required- High School or better
Skills
Required- Ability to work within deadlines
- Typing (Keyboarding) Aptitude
- Microsoft Office Suite
- Strong English language aptitude
- Problem-solving Ability
- Customer Service
- Active Listener
- Ability to Multi-Task
Behaviors
Required- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Peer Recognition: Inspired to perform well by the praise of coworkers
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Salary : $19