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The Community Engagement Manager is responsible for implementing and assessing comprehensive year-round recruitment and membership support strategies that increase girl membership and enhance retention. This position will lead a team responsible for recruiting new members and placing them into troops while working cross-departmentally and with volunteers and community partners to support the overall membership strategy to achieve annual membership goals.
Essential Duties & Responsibilities
1. With support from the Chief Membership Officer, develops strategic recruitment and retention plans by geographic area through analysis of demographic data and membership statistics.
2. Oversees the work of 1-3 Community Engagement Specialists to plan and execute recruitment opportunities across the Albuquerque Metro area. Monitors and approves staff schedules and expenses, and mentors/trains employees through regular check-ins and performance evaluations.
3. Works cross-departmentally to create recruitment opportunities across the council’s jurisdiction that effectively grow membership and educate and excite prospects about the mission and engagement with Girl Scouts of New Mexico Trails.
4. Coordinates and carries out recruitment opportunities to achieve individual membership goals.
5. Cultivates relationships with appropriate community leaders, organizations, educators, faith-based institutions, and businesses to support recruitment efforts within targeted areas to positively impact membership growth.
6. Develops and manages a core of recruitment volunteers to identify and assist with community recruitment efforts including rallies, school/church relationships, community relations, corporate
relationships, and alumnae engagement to support membership growth.
7. Develops pre-planned recruitment activities that can be easily implemented by volunteers using proven and replicable techniques.
8. Develops innovative techniques to ensure the effective delivery of recruitment strategies, and regularly evaluates the return on investment of recruitment activities.
9. Ensures that adequate girl recruitment opportunities are created and available to meet market demand.
10. Provides high quality customer service by optimizing the use of technology, clarifying desired information, researching, locating and delivering findings.
11. Provides ongoing support, supervision, and direction to adult volunteers in assigned geographic areas assisting with girl recruitment by understanding Girl Scouts of the USA and council policies, standards, and procedures.
12. Ensures that diversity and pluralism are embraced and incorporated into the daily work of the position. Actively participates in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
13. Partners with Every Girl Initiative Program Manager to share insight and recommendations about schools that are better suited for staff-supported or staff-led partnerships.
14. Performs other duties as necessary or assigned.
Preferred Education and Experience:
1. Bachelor’s degree or higher (or equivalent experience) with four years of directly related work experience, including at least two years of managerial experience.
2. Experience in membership development, recruitment and/or retention.
3. Experience in data management using sales/customer management software (Salesforce preferred).
4. Excellent written and oral communication skills.
5. Excellent interpersonal skills.
6. Bilingual (English/Spanish) strongly preferred.
Required Skills/Abilities:
1. Some periods of continual sitting, standing or walking may be required.
2. Capability to provide own transportation and maintain valid operator license.
3. Strong computer and data entry skills – Microsoft Office proficient.
4. Ability to work a flexible schedule including evenings and weekends as part of an overall 38-hour work week.
5. Travel throughout council jurisdiction up to 30% of the time.
6. Must maintain membership in Girl Scouts of the USA.
Physical Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to withstand:
1. Prolonged periods sitting at a desk and working on a computer.
2. Prolonged periods of standing during recruitment activities.
3. Operate office equipment manually.
4. Must be able to lift and/or move up to 25 pounds at times; occasional additional poundage may be needed.
Core Competencies:
Job Type: Full-time
Pay: $44,000.00 - $48,000.00 per year
Benefits:
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
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University of New Mexico, Albuquerque, NM
unm, Albuquerque, NM