Region Manager

Altabank, Division of Glacier Bank, is hiring a Region Manager for the Southern Region for branches from Pleasant Grove to Salem.

DUTIES AND RESPONSIBILITIES:

• Provide leadership for region with focus on financial management, business development, and credit quality.
• Manage performance of the relationship managers and branches.  Including quality loan and deposit growth with responsibility for profitability and product pricing of the region.
• Supervise branch performance to recognize success and assist in areas of deficiency.
• Work with executive management and other senior leaders to recommend, promote and grow products and services for the division.  Analyzing customer relationships and referral opportunities while working directly with customers and prospects to increase revenue.
• Conduct meetings to include all appropriate staff to ensure effective communication between staff and sub-departments.
• Monitor required training for subordinate staff.
• Leads and manages projects pertinent to responsibilities. 
• Hires and manages competent relationship managers and oversees onboarding and training.
• Manage high level customer complaints referred to President with the guidance of senior management to limit reputation and monetary risk to bank.
• Coordinates across departments to ensure associates and customers are served.
• Maintains Business Continuity Plan for region and ensures branches follow BCP.
• Provide guidance and supportive work environment for team while providing educational opportunities coordinating with training department to improve associate training.
• Monitor work responsibilities of staff; mentor staff while maintaining a positive work environment. Ensures teams have development plans and coaches for improvement.
• Holds regular one on ones with direct reports and periodic skip-level one on ones.
• Represent the region on committees as assigned.
• Review and decision loan requests within approval authority, assisting with loan structure and ensure loan policy is adhered to.
• Ensure loan monitoring and reports are filed prior to deadlines including pipeline reports, covenant reporting, monthly past due reports, maturing loan reports, loan grading certifications, annual relationship reviews, and problem loan reports.
• Coordinate and communicate company policies and strategy to ensure successful implementation.
• Serve as one of the primary contacts for credit audit findings and coordinate responses and resolution with lending teams.

ADDITIONAL RESPONSIBILITIES:

• Service Quality – maintain and improve service level agreements and provide extraordinary and consistent service to all internal and external customers.  Listens to and asks about customers needs.
• Participates in required training, staff meetings, and continued education.
• Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Altabank.  Assists in achieving CRA objectives for the bank.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
• Complete required bank training courses within assigned time frame(s).
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, Fair Lending, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.  Must complete the assigned online training courses and achieve a passing score by due date.
• Represent Altabank in a professional manner which includes a professional image, confidentiality, a positive attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.  Keep work area tidy and maintain customer privacy.
• Additional duties as requested or assigned.

QUALIFICATIONS:

• Five years banking (related) experience required.
• Bachelor degree or equivalent.

PREFERRED QUALIFICATIONS:

• Leadership experience
• Credit Underwriting and Lending experience.
• Ability to mentor relationship managers and drive sales.
• A high level of banking knowledge desired.

KNOWLEDGE, SKILL, ABILITY:

• Leadership and Management experience focusing on culture and accountability.
• Ability to analyze and improve customer service and processes
• Ability to develop and elevate cultural improvements with direct reports, teams, and all bankers
• High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment.
• Ability to analyze loan request and make prudent credit decisions conforming with policy and mitigating risk of any exceptions.
• Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).
• Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment.
• Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), customer service, knowledge and experience.
• Ability to work both independently and in a team environment.
• Ability to understand, follow, and effectively communicate complex written and oral instructions.
• Computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
• Working knowledge of standard office equipment.
• Prior supervisory experience required.

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: climb, balance, stoop, kneel, crouch, crawl, push, and pull.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

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COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! 

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.