Anticipated- IT Technician

The Glenwood Community School District is currently accepting applications for an Anticipated- IT Technician. This position is district wide, full-time, M-F, with benefits, the starting wage is $18.75/hr. 

TECHNOLOGY HARDWARE REPAIR TECHNICIAN

GLENWOOD COMMUNITY SCHOOLS CLASSIFIED STAFF JOB DESCRIPTION

Position:  Technology Support Technician

Qualifications:

• Previous experience working with/repairing information technology equipment.

• High School diploma or equivalent with computer and electronic training required.

• A certified, MCSE Certification preferred, not required.

Essential Function:  

• Ability to organize and manage hardware parts/components of various sizes

• Physical ability to set up and take down equipment

• Ability to troubleshoot and repair technology hardware and software issues

• Ability to lift at significant weight – minimum of 1 pound up to 100 pounds

• Ability to climb ladders to run cabling as needed or troubleshoot security cameras

Reports To: Director of Technology

Consults With: IT Staff, GCSD Administration and Faculty

Position Goal: To provide timely, cost-effective technical support throughout the school district.

Performance Responsibilities:

• Primary Responsibility: Troubleshoot, repair and maintain student and teacher devices and other technology equipment including networked and stand-alone computer systems

• Secondary responsibilities: software and hardware setup, installation, maintenance, diagnostics, replacement and upgrades

• Repair Technology devices 

• Work with computer users to assess problems and provide timely solutions

• Communicate in a clear and professional manner, at the users’ various technical levels

• .Assist with computer inventory records, maintain an accurate inventory of spare technology parts and suggest supply orders

• Document software licenses, warranties, maintenance, and repair on computer specification records

• Establish and maintain user accounts on end user machines and labs for a secure network environment

• Provide technical support for all information technology equipment and other devices; make repairs when possible and recommend and/or arrange outside repairs when appropriate

• Assist with maintaining and troubleshooting Local Area and Wide Area Network

• Setup and configuration district PC’s for the DHCP network

• Have an understanding of all IT department procedures

• Perform other duties as assigned

Terms of Employment: Twelve-month position. Wage schedules shall be subject to annual review and modification by the Glenwood Board of Education.

Evaluations: Performance of this job will be evaluated in accordance with provisions of the Board’s policy on Classified Staff Evaluation. 

Job Responsibilities for Technology Department Technician (Director can make changes to this as he/she sees fit)

Client Machines Tech Support Ticketing ·         Computer Issues Chromebooks ·         Troubleshoot Issues ·         Build/Repair Machines Tablets ·         Troubleshoot Issues ·         Build/Repair Machines Maintain/Repair ·         Troubleshoot Issues ·         Build/Repair Machines ·         Software Updates Software ·         Windows* ·         Office* ·         Licensing* Inventory Updates ·         Inventory Tags ·         Disposal Maintain Labs ·         Delete Profiles ·         Software Updates Installation of Software* Phone/Video System/Projectors Projectors ·         Filters ·         Bulb Replacement ·         Troubleshooting Video System Phone System

District Software Auto CADD Food Services ·         Updates Transportation ·         Updates Heating and Cooling ·         Updates Active Directory ·         Maintain Accounts* Email ·         Maintain Accounts* ·         Distribution Lists* ·         Monitoring Email Accts*  Network Basic Network Support/Troubleshooting Assist with cabling Assist with UPS device maintenance Other Acceptable Use Policies ·         Staff and Students* Copyright Policies ·         Proper Licensing* Webpage Maintenance ·         District and Buildings* ·         Classroom* Registration ·         Assist with Implementation* District Meetings ·         Assist with Implementation of technology at District Meetings* Department Meetings ·         Attend regular department meetings    *Tech Team Members Other duties as assigned.