What are the responsibilities and job description for the Service Desk Analyst position at Global IT Resources?
Under the direction of the Technical Service Delivery (TSD) Endpoint Operations Manager, provide Tier II responsibilities for the day-to-day 24x7 IT services within an assigned geographical region, which may require a technician to travel to various sites as needed to perform the job duties. Tier II support on technologies including endpoint devices, but not limited to (desktop, printers, workstation on wheels peripherals, software, applications), telecom, networking, mobile devices, etc.. Enforce and maintain standard software, hardware, images, and deployment process including post configurations, and asset management for UCLA Health IT managed departments. Responsible for ensuring that policies, standards, standard operating procedures, and how-to documents are followed and utilized. Ensure endpoints follow standard security guidelines and safeguards. Communicate effectively, both verbally and written to clients and peers. Effectively apply escalation process within the guidelines of the TSD SLA. May be required to participate in the weekly rotational after-hours on-call support.
100% Onsite
Expect to travel across different UCLA Clinics.
Will provide Tier II responsibilities for the day-to-day 24x7 IT services.
May be required to participate in the weekly rotational after-hours on-call support.
Understanding of clinical and business applications such as, but not limited to (PACS, Syngo, Medicalis, Welch Allyn, OBIX, Capsule, Cerner, Epic, EMR, Nursecall, SPOK, IP Communicator, Call manager). HTTP, HTTPS, IPV4, POE, DNS, DHCP, WINS, and TCP/IP.
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Signing bonus
Ability to commute/relocate:
- Santa Monica, CA 90404: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Required)
- Windows: 1 year (Required)
- HTTP/HTTPS: 1 year (Required)
- PACS: 1 year (Preferred)
- EMR (Epic/Cerner): 1 year (Required)
Work Location: One location
