Help Desk Technician I

Be part of a growing, dynamic, and innovative company in the subprime automotive lending space! Named one of Inc. 5000’s fastest-growing companies for the past four years, Global Lending Services (GLS) is a national originator and servicer of Sub-Prime Auto Loans operating out of Greenville, SC, with another location in the Phoenix, AZ area. The company is committed to building a world-class operation, combining industry-leading talent with a modernized, analytically driven technology platform.

What does it mean to be a Help Desk Technician with GLS?

Tremendous opportunity to influence the growth of an outstanding company – GLS is seeking a top tier talent to serve as a Help Desk Technician. The role will report to the Director, Service Desk, and operate from our Greenville office. As a member of the Information Technology team, the Help Desk Technician provides company-wide technical support. In this position, the Help Desk Technician assists with a variety of software, hardware and networking issues and is responsible for delivering the highest level of customer service.

How will you drive value within the organization?

• Evaluate, prioritize, and resolve incoming requests for assistance from users
• Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action
• Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms
• Log and track calls using a problem management database, and maintain historical records and related problem documentation
• Identify and escalate situations requiring urgent attention
• Use system deployment images and software deployment packages
• Serve as a contributing member of project teams
• Adhere to all Service Desk policies, standards, and procedures
• Maintain and document company technical inventory
• Participate in special projects as needed
• Perform additional assignments as required by the needs of the company or as directed by management

What should you already know to be successful in this role? 

• Bachelor's degree preferred, or combination of experience, associate's degree, and certifications would be considered
• Working knowledge of networking protocols required 
• Working knowledge of hardware, software, network, OS interaction required
• Microsoft Technology Associate or CompTIA A certification preferred
• Minimum of 1 (one) year experience in a related field preferred
• Experience with Office 365 preferred
• Strong problem-solving skills
• Ability to work well both independently and in a team environment
• Skilled in providing customer service to technical and non-technical customers
• Strong verbal and written communication skills
• Ability to handle sensitive and confidential materials in a professional manner
• Capacity to quickly learn and adapt to rapid changes in the technical environment
• Possess interpersonal skills: interact at all levels within the organization; build cross-functional partnerships across the business
• Commitment to exemplifying the organizational core values and key competencies

Employment Requirements:

• Must be able to pass a criminal background check
• Constantly operate a computer and other standard office equipment 
• Talk and hear to exchange accurate information
• Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
• Lift up to 50 pounds
• Stoop and kneel to install computer equipment

Why should you work with us?

GLS has been recognized for the past four consecutive years as one of the fastest-growing private companies in America by Inc. 5000.  We were recognized as the 3rd fastest growing company in Greenville, SC in 2019.  We take our core values of Excellence, Drive, Culture, and Integrity to heart.  We value innovation, adaptability, positivity, and a drive to succeed. GLS is committed to an inclusive and diverse culture that celebrates our successes. We are looking for individuals who want to make a direct impact, take pride in their work, and “raise the bar”.  If this is you, apply today to join our award-winning team and grow with us!

Here’s what we can offer you for your amazing work: 

• Competitive base pay and performance bonus, dependent on role.
• Medical, dental, vision, telemedicine, and other supplemental insurance benefits
• Matching 401K with 100% vesting
• Long term and short term disability
• Business casual work environment, including jeans
• Paid time-off program and paid holidays to help you balance work and personal life
• Discounts on theme park tickets, hotels, movies, events, and cell service

Please visit www.glsauto.com for information about our great company and other amazing opportunities!

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees.

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