Director, Operational Risk Management

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Global Payments Inc., is seeking a Director, Operational Risk Management to join our Enterprise Risk Management (ERM) Organization. The Operational Risk Management team is responsible for working with business leaders throughout the company to embed risk management and control practices into their culture and strategic decision making processes, which in turn drives business results and achieves Corporate business objectives. The Operational Risk Management organization is an integral component of the Global Payments Enterprise Risk Management Function providing the link between the operational business and the Corporate Risk function to ensure a holistic view of the wider risk landscape. Reporting to the Director, Enterprise Risk Management, this position will oversee and drive all aspects of the Operational Risk Management program, including leading a team of operational risk professionals, ensuring effective monitoring of relevant risk and control processes, leading analysis of operational risk exposure, partnering with business leaders to ensure obligations are fulfilled, supporting internal and external assessments, and reporting on identified risks and results. The Director will foster an open and honest risk-focused culture across the company and its affiliates and ensure timely reporting and escalation of operational risks and, in turn, fulfillment of compliance obligations. Key Responsibilities: Develop and maintain operational risk policies and programs based on global regulatory and industry guidelines, requirements, and best practices. Evaluate changes to requirements and best practices to appropriately incorporate into policies and programs. Assess, monitor and verify its compliance within business processes. Control, manage, and execute second-line-of-defense risk governance activities across the company. Lead in the identification, examination, and analysis of business process design, overall control effectiveness, and risk mitigation. Improve operational assurance and risk practices. Administer an established and centralized risk repository related to compliance, conformance, and quantified key risks within risk tolerance guidelines and with defined mitigation measures. Monitor significant risks to ensure they are actively managed and reported. Establish and cultivate a strong working relationship with various second- and third-line risk teams to ensure a consistent approach to risk management in respect of current, new, or emerging risks and risk frameworks, as well as Enterprise Risk Management policies and procedures. Manage relationships with first line stakeholders to align risk management with business priorities and capacities Design, develop, implement, and continuously improve operational risk procedures, practices, processes and methodologies to maintain a proactive, operational risk-based oversight program. Develop action plans for advancing operational risk initiatives and for resolving outstanding issues. Anticipate how the organization must adapt to changes in the industry to sustain competitive advantage. Direct the development of delivery and response to complex external stakeholder inquiries and requests to ensure positive outcomes. Act as main contact for audit teams, assess and challenge scope, control delivery of pre-audit requests, and manage post-audit responses. Brief executives of audit outcomes. Direct the delivery of the ERM strategy with regards to evaluating and continually improving the effectiveness of risk management and control. In turn, contribute to the achievement of the Company’s strategic objectives by delivering a systematic approach to risk management. Develop and present effective business unit, executive, and Board of Director risk and compliance reporting that assists in risk-based decision making and meets regulatory requirements. Set the day-to-day priorities for the Operational Risk Management team in alignment with organizational goals and objectives. Identify team member development needs and enable career growth and capability expansion. Conduct regular performance discussions with direct reports to provide timely feedback Leadership Attributes: Attributes Description Scope of Responsibility Typically enterprise-wide Planning Horizon Participates in planning for a 1-2 year time horizon; develops work methods and staffing plans Problem Solving Requirements Problems are broadly defined or uncharted. Typically limited assistance is available from senior management if required. Accountability Manages resources to achieve organizational goals including staffing, work and performance management, salary decisions, training and development, and disciplinary issues Requirements: In-depth understanding and demonstrated track record in the creation, development, implementation and ongoing management of an enterprise-wide Risk Management program Knowledge of risk and control principles Familiarity with the three lines of defense risk management model Qualifications: Experience/Education: Working knowledge of industry rules and regulations. Position utilizes knowledge typically associated with a four-year degree or a combination of formal training and relevant work experience. Minimum of 10 years of professional experience in a risk management, compliance, audit, or similar role Minimum of 5-6 years experience in a managerial position, managing work assignments, monitoring performance and coaching team members. Bachelor’s degree in a related discipline from an accredited university Skills/Aptitudes: Excellent verbal and written communication skills; Effective use of collaborative technologies (Google Workspace, Office 365); strong organization and prioritization skills; initiative and ability to work independently; Ability to multi-task and balance deadlines with changing priorities Leadership: Management and supervisory experience leading and partnering with a diverse range of staff and functional operations Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Applicants to roles based in the United States Only: Except where prohibited by state law, Global Payments will give preference to candidates fully vaccinated against COVID-19. Team members are considered fully vaccinated after completing both primary vaccinations, if applicable, and after the requisite amount of time set by health authorities. Global Payments provides reasonable accommodations for medical or religious reasons or any other legally required reasons.