Operations Technician I

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

What Part Will You Play?

• We are looking for someone with willingness to work 2:00 pm to 11:00 pm mst including Weekends .
• Troubleshoot, analyze and research to resolve repeating issues and complex problems documenting findings and developing procedures to prevent future issues
• Follow standard operating procedures, while recommending improvements as a result of experience and observations
• Point of escalation for critical customer issues
• Contribute to improving AdvancedMD's network performance and stability
• Building and maintaining knowledge as you develop expertise
• Training and mentoring of new NOC Operation Technician
• Assist on long term projects and operational issues as needed
• Willingness to grow in knowledge and span of responsibility
• Good communication skills in emails, phone, in person and tickets
• Reporting incident status to key stakeholders
• Verify and follow-up with customer-related issues
• Document incidents by creating tickets with complete information following SLA guidelines

Minimum Qualifications

• High School Diploma or Equivalent
• Typically Minimum 2 Years Relevant Exp
• Distributed or mainframe operations background

Preferred Qualifications

• Associate's Degree in IT Studies

What Are Our Desired Skills and Capabilities?

• Strong communication and interpersonal skills.
• Operational knowledge of Windows Server, Microsoft SQL, container technologies (Kubernetes), and cloud infrastructure and concepts. AWS specific experience a plus.
• Hands on experience with observability software like AppDynamics, Splunk, Nagios, and Sentry One.
• Familiarity with alert management systems like PagerDuty and Splunk OnCall (VictorOps)
• Experience with ticketing systems such as Jira, Zendesk or ServiceNow.
• Proficient in following, creating, enhancing, and documenting Standard Operating Procedures (SOPs). Confluence experience a plus.
• Strong understanding of incident management processes.
• Ability to work effectively in high-pressure situations.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.