What are the responsibilities and job description for the Call Center Representative position at Global Technical Talent?
This job offer is not available in your country.
Job Description :
Call Center Representativeprovides customer support and assistance via telephone, email, or chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Key Functions :
- Answer incoming calls and respond to customer inquiries and concerns promptly and professionally
- Provide accurate information about products, services, and company policies
- Call Center Representativeassists customers with placing orders, processing returns, and resolving billing issues
- Document customer interactions, transactions, and complaints accurately in the system
- Follow up with customers to ensure the resolution of issues and satisfaction with the resolution
- Escalate complex or unresolved issues to appropriate departments or supervisors
- Adhere to call center scripts, guidelines, and performance metrics, such as call duration and resolution rate
- Continuously strive to improve customer service skills and knowledge of products and services
Required Qualifications :
- High school diploma or equivalent
- years of experience in customer service or call center roles
- Excellent verbal communication skills and phone etiquette
- Ability to navigate computer systems and use call center software effectively
- Strong problem-solving skills and ability to remain calm under pressure
- Empathy and patience in dealing with customers' concerns and complaints
- Flexibility to work in a fast-paced environment and adapt to changing priorities
- Willingness to work flexible hours, including evenings, weekends, and holidays
Preferred Skills :
- Experience with CRM software (, Salesforce, Zendesk)
- Knowledge of basic sales techniques and upselling / cross-selling strategies
- Bilingual proficiency in languages commonly spoken by customers
- Certification in customer service or call center operations
Benefits :
- Medical, Vision, and Dental Insurance Plans
- k Retirement Fund
gttnonit
LI-DNP
2 days ago
Reimbursement Specialist - Call Center
10 Bronson Healthcare Group -
Bronson, MI
Call Center - Part-time
Sir Home Improvements -
Portage, MI
Regional Call Center Operator-36 hours weekly/3am-3pm
Bronson Healthcare -
Kalamazoo, MI
