Patient Services Representative

Job Description :

• The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine and for insights into life-defining health decisions.
• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
• The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner.
• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy of patient information.
• Successful applicants may be assigned to a doctor's office, a patient service center, or as business needs dictate.

Job Responsibilities :

• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Patient Services Representative performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees, and the public in general.

Job Requirements :

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills including pediatric and geriatric.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Must be able to make decisions based on established procedures and exercise good judgment.
• Must have reliable transportation, a valid driver's license, and a clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center / In-Office Phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high-volume setting.
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors, and patients;

ability to accelerate and embrace change; and knowledge of our business.

Training locations may vary based on trainer availability.

Required Education :

• High school diploma or equivalent.
• Medical training : medical assistant or paramedic training preferred.
• Phlebotomy certification preferred.
• Required in California, Nevada, and Washington.

Work Experience :

• Three years of phlebotomy experience is required, inclusive of pediatric, geriatric, and capillary collections.
• Minimum years in a Patient Service Center environment preferred.
• Customer service in a retail or service environment is preferred.
• Keyboard / data entry experience.

Benefits :

• Medical, Vision, and Dental Insurance Plans
• k Retirement Fund
12 hours ago