Service Delivery Project Manager

TOP 3 STRENGTHS FOR THE ROLE:

1) Telecom experience as Service Delivery PM with high-end customer experience

2) Excellent communication skills

3) Organization skills need to be excellent

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The Project Manager position manages Lit and Dark Fiber services Customer projects in one or more of the following product areas:

• Waves services, Ethernet Services, IP Services
• Dark Fiber metro and/or Long Haul services
• Fiber to the Tower (FTT) services for Dark Fiber and Lit Services

The Project Manager candidate possesses the following skills and expertise

• Subject Matter advocate for process and program management and driving improvements
• Excellent project leadership, critical thinking skills, ability to manage projects to the customer's technical specifications and contract requirements.
• Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution
• Strong system and process knowledge in Lit and Fiber services implementation.
• Strong internal and external collaboration and relationship skills across teams, partners, and all levels of customer organizations supported.
• Known as a go to person/trusted advisor that willingly assists other team members.
• Ability to define project dependencies, manage project milestones, meet and exceed project KPIs.
• Key Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally.

Responsibilities

• End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.
• Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress
• Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews.
• Customer ownership and advocacy; the PM provides 'Voice of the Customer' project feedback
• Develop and maintain customer project plans based on contractual requirements and service designs
• Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable.
• Perform and oversee daily PM operational tasks working cross-functionally.
• Build, maintain, and report operational metrics for end-to-end milestone management.
• Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. Partner with PM teams to identify new metrics and tracking to drive improvements
• Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.

Preferred Qualifications and Expertise
Systems and Processes

• Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels.
• Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling.

Communication, Relationship, and Leadership

• Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution
• Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals
• Self driven and motivated to provide exceptional customer service
• Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization

Qualifications
5-10 years of experience in managing Telecom services projects

Job Type: Contract

Pay: $33.52 - $36.00 per hour

Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $34 - $36