Teller

MAJOR DUTIES - ESSENTIAL

1. Performs all basic teller functions:

a. Represents the bank to the customer in a courteous and professional manner, providing prompt and accurate service in the processing of transactions.

b. Receives and processes commercial and individual checking and savings deposits and withdrawals. Receive loan payments and credit card payments.

c. Accepts checks for paying or cashing within predetermined limits.

d. Sells money orders and official checks.

e. Balances ATM’s, both on-site and off-site.

f. Balances coin machine; wraps loose coins; counts and packages currency.

g. Assists customers with online banking needs such as setting up new users, unlocking users and resetting passwords.

h. Assists customers with debit card needs such as travel alerts, limit increases, resetting ATM PINs and troubleshooting declined transactions.

i. Cross-sells bank services, explaining various accounts and makes referrals to other areas.

3. Perform proof operator functions:

a. Complete required data entry, reject correction and balancing of all bank transactions.

b. Process paper and same day settlement items through image capture.

c. Perform end of day branch verification process.

d. Prepares daily reports as assigned.

4. Sorts, processes, and delivers outgoing mail to the post office by established deadlines.

5. Assists in greeting visitors, identifies needs and directs them to the appropriate area.

6. Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

COMPETENCIES - MAJOR ACCOUNTABILITIES

Time Management: Must have excellent organizational and project management skills with the ability to meet deadlines and manage time effectively. Requires an innovative, continuous improvement focus to optimize service delivery in a shared services environment.

Teamwork: Must have the ability and desire to work cooperatively with others on a team. Listens and responds constructively to other team members’ ideas. Provides assistance, information, or other support to others, to build or maintain relationships with them.

Integrity and Confidentiality: Demonstrate the ability to hold confidential information and display honesty and high ethical standards. All customer and company information must be handled in a confidential manner.

Communication: Possess the ability (both written and oral) to express thoughts and ideas effectively; actively listen to others. Ensures that regular, consistent communications take place.

Adaptability: Must thrive in working in a positive, team-oriented environment, contributing to the ongoing success of the company. Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations. Must exercise sound independent judgment under limited supervision.

Interpersonal Awareness: Must have the ability to notice, interpret and anticipate others’ concerns and feelings, and communicate this awareness empathetically to others. Make others feel comfortable by responding in ways that convey interest in what they have to say, anticipate how others will react to a situation, and find non-threatening ways to approach others about sensitive issues.

Collaborative Relationships: Have the ability to develop, maintain, and strengthen partnerships with others inside and outside the organization. Show an interest in what others have to say; acknowledge their perspective and ideas. Take time to get to know coworkers, build rapport and establish a common bond.

Customer Service: Must understand the role of sales and customer service in a banking environment. Respond sensitively to the needs and priorities of the customer (both internal and external); recognize and take the appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty.

Education/Experience: High school diploma. Minimum of one year experience in cash handling, customer service, teller or financial services experience.

Hearing/Visual Requirements: Must be able to receive employee and customer requests and assignments through verbal and written communication. Working with a computer is important so clear vision of screen is imperative.

Skills: Excellent written and oral communication skills. Attention to detail. Exceptional business development skills and interest as well as excellent client relationship management skills. A high level of interpersonal skills to communicate policies, procedures, and objectives effectively throughout the bank and to represent the bank positively to significant external publics is needed.

Sociological: Must work well under stress, adapt to change, ability to deal with those in other areas of bank is important to accomplish group assignments and meet customer needs and handle customer and interdepartmental problems and complaints in a nonreactive, non-confrontational manner. Must be able to adapt to flexible work schedule to accommodate peak times.