Golden Operating Corporation Job Description

Job Title: Guest Service Provider

Department: Restaurant Operations

Reports To: Shift Leaders, Assistant Managers and General Managers

FLSA Status: Non-exempt

Prepared By: Golden Operating Corp

Prepared Date: August 18, 2021

Approved By:

SUMMARY

Golden Operating Corporation, doing business as Golden Chick, is expanding and looking for an Guest Service Provider to join our team. We have values, vision, and a brand purpose for the future. If you would like to grow with us, then apply to be a part of our team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets customers with a positive and friendly attitude
• Enters orders into POS system, uses suggestive selling of food products to customers, receives payment (cash and credit card), makes change and maintains cash drawer
• Presents orders to guests and ensures accuracy of order
• Assists with ordering filling as needed
• Reads monitor to identify products that need to be prepared
• Notifies cook of special orders, shortages and needs
• Other general duties include: minor food preparation, stocking of supplies, cleaning of dining room tables and restrooms, sweeping, mopping, discarding of trash and filling ice bins
• Sets up workstations with all needed ingredients and equipment as needed
• Communicates with customers, team members and managers in a positive and professional manner
• Maintains cleanliness on the service counter and order presentation counter
• Maintains cleanliness, organization, and rotation of the display cooler
• Observes health and sanitation guidelines and follows established procedures to meet high standards of cleanliness, health & safety protocols.
• Maintains a clean and sanitary workstation and takes ownership of area
• Looks for opportunities to assist fellow team members in an enthusiastic manner
• Other duties as assigned
• Must be willing to work variable schedules. Evenings, weekends, holidays

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE

Less than high school education, GED or high school degree preferred.

LANGUAGE SKILLS

Ability to comprehend simple instructions.

COMPUTER SKILLS

No skills are required.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Must obtain State Food Handler certification within 60 days of hire.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 60 pounds.

WORK ENVIRONMENT

While performing the duties of this job, the employee is frequently exposed to extreme heat from cooking equipment. The noise level in the work environment is usually moderate. Employees will be expected to purchase non-slip shoes due to wet, slippery floors and can purchase through the company at a discount.

ABOUT GOLDEN

Golden Chick is one of the fastest growing restaurant brands in the U.S. and was recognized as one of the very top brands in the country by Nations Restaurant News. Big things are planned for the little brand that started in San Marcos back in 1967. Come join our team and reach your maximum career potential. www.goldenchick.com