General Manager

The Golden Gables Inn is located on White Mountain Highway nestled at the base of the White Mountains. We are nearby 5 Major ski resorts, over 100 shopping outlets, hundreds of miles of hiking and cross-country skiing trails, snowmobiling, summertime river canoeing and kayaking, legendary nightspots and over 60 restaurants to choose from. You name it and you can find it here in the White Mountains. The Golden Gables Inn’s immaculate grounds offering an outdoor seasonal pool, hot tub, fire pit and playground with mountain views. A perfect vacation spot for families or couples in the heart of Mt Washington Valley.

The General Manager maximizes hotel value by achieving revenue growth, expense control, excellent guest service and maximization of human resources. The General Manager develops and/or maintains all hotel operations consistent with Olympia Hotel Management values and standards.

Effective listening and communication, initiative, ability to work independently and in teams, and the ability to lead by example are necessary skills. You must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, the General Manager must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.

Benefits and pay range

· Salary up to $65,000 per year (dependent on experience) plus year-end bonus potential

· This position qualifies for a full benefits package including medical, dental, short-term disability, 401K plus matching potential, life insurance, paid time off, and hotel travel benefits.

Hotel and management company links

· https://workforolympia.com

· https://theolympiacompanies.com/

Skills Required

· Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)

· Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy

· People Skills – ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect

· Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing

· Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices

· Judgment & Discretion – appropriately handle confidential and sensitive information

· Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision

· Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs

· Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)

· Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks

· Computer skills/ Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency

· Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely

Experience / Education

Minimum of 3 years of leadership, management, or supervisory experience preferred, as well as a college degree and/or equivalent work experience required.

Performance Measurement

Financial Results, Guest Service Scores, Inspections, and STAR Reports; 90 Day performance review, on-going feedback from supervisor, attendance, productivity, feedback from others.

Job Type: Full-time

Pay: Up to $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Weekend availability

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• North Conway, NH 03860: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location