Customer Service Associate

Description

Customer Service Associate Job Description

Department: Operations

Reports To: Store Manager

FLSA Status: Non-Exempt

STATEMENT OF JOB: Responsible for the proper, efficient, and safe operation of his or her shift, in such a manner as to ensure contributing to the increased profitability of the store.

Essential Functions:

Note: These requirements constitute some of the essential functions of this position and are the MINIMUM physical and mental requirements for all store positions:

• Smile, speak to, and respond to customers.
• Stand and/or walk up to eight (8) or ten (10) hours per day depending on shift assignment.
• Read, write, hear and understand the English language.
• Perform the four basic arithmetic operations in order to make change, complete end of shift reports and account for a variety of inventory products.
• Have sufficient vision to check identification, process transactions, read measurements, and fill out paperwork
• Read and understand instructions for operating cash registers, fuel pump controls, money order machines and other equipment.
• Lift up to 50 pounds carrying cases of milk, soda, beer and juice containers, etc. in a safe manner at least once per shift.
• Squat, bend at waist, twist, grasp, reach and manipulate objects from ground to overhead to stock shelves and coolers.
• React to a fire by lifting and transporting a fire extinguisher to the fire area.
• Bend and remove metal plates and underground tank caps in order to check fuel levels.
• Climb a ladder to clean windows and retrieve materials.
• Sweep and mop floors, dust shelving and lift and carry trash bags to outside bins.
• Sweep parking lot and clean outside grounds and equipment.
• Enter and work in a cooler at a temperature of 34 degrees up to 30 minutes at a time.
• Utilize a hand truck, flat cart, mop, broom, degreaser, and various cleaning solvents.

Responsibilities and Duties

• Observes work schedule as posted, unless a change is approved by Store Manager.
• Adheres to all City, County, State and Federal laws.
• Operates shift within company guidelines to achieve sales and profits and maintain standards.
• Performs all duties in a safe, reliable manner.
• Completes an incident report for all employee/customer accidents or property damage on the premises.
• Completes shift change checklist according to guidelines.
• Records information as warranted in the store communication log
• Stays familiar with company manuals, bulletins, and other communications.
• Advises Stores Manager of any situations having an adverse effect on store operating performance.
• Recruits prospective employees.
• Prepares a shift change report at the completion of shift in accordance with company guidelines.
• Properly records all hours worked and signs timecard verifying all hours worked.
• Assures proper sale and accounting of all merchandise purchased during shift.

Customer Service

• Gives all customers prompt and courteous service.
• Maintains personal appearance according to guidelines in Employee Handbook.
• Wears company uniform and name badge while on duty.
• Greets all customers with a smile and friendly acknowledgment.
• Rings merchandise promptly, counts back change, offers receipt.
• Assists customers who need help.
• Reminds customers of specials, when appropriate.
• Expresses appreciation to all customers.
• Handles customer complaints according to company guidelines.

Inventory and Cash Control

• Responsible for controlling cash and inventory on their shift according to company guidelines.
• Protects company assets at all times.
• Brings to the attention of Store Manager any damaged or spoiled merchandise discovered on their shift.

Merchandising

• Keeps coolers, store shelves and displays fully stocked and fronted at all times.
• Ensures the fast food area is clean and supplies are fully stocked at all times.
• Keeps check-out counter clean and free of clutter.
• Uses correct pricing for all merchandise.

Maintenance

• Keeps store/floor clean at all times.
• Checks all refrigeration units for proper temperature.
• Cleans windows; doors; floors; shelves; counters; and gas pumps and checks pumps and hoses for leakage, as necessary.
• Contacts service department in the absence of store manager for any problem listed on the “after hours” maintenance list.

Food Service Operations

• Ensures that the standards of any operations within the store are met, including additional training that is required
• Investigates and resolves food quality and service complaints.
• Ensures food quality and safety standards are met through proper equipment cleaning, hygienic practices, and safe handling of food.
• Follows established procedures for storing, preparing, cooking, displaying, serving and accounting for product during their shift.

Additional

• May be asked to perform specific tasks as assigned by Store Manager. These tasks may include daily store

bookkeeping; merchandise ordering and receiving, and opening or closing the store at the posted time.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform essential functions.

Work Environment

• The work environment characteristics described here are representative of those an employee

encounters while performing the essential function of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

Requirements

Qualifications To perform this job successfully, an individual must be able to perform the ESSENTIAL FUNCTIONS and DUTIES AND RESPONSIBILITIES satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the ESSENTIAL FUNCTIONS.