Call center associate

Description :

Client Relations Associate

Dublin, Ohio

Full-time position in-office

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

Golden Reserve is seeking a detail-oriented and customer-focused individual to join our team. As a Client Relations Associate, you will be part of our high-performing Scheduling Team.

We run TV Shows, Radio Shows, Ads and other marketing activity across 7 cities generating phone calls and web forms that have to be handled with extreme care.

The Client Relations Associate is dedicated to handling those inbound leads by following our scripts, overcoming objections and getting the caller scheduled to meet with a member of our team.

This role is integral to our mission of empowering retirees with clear, actionable financial guidance.

About the Role :

• Act as the primary point of contact for inbound callers, addressing concerns about meeting, providing information about our process, and ensuring a positive experience.
• Collaborate with the Scheduling Team to coordinate and schedule appointments with Retirement Planners.
• Engage with new prospects to help them gather and provide the necessary information as they prepare for their meeting.
• Work closely with the Scheduling Team Manager to support the team's goals and objectives.

You're a perfect fit if you :

• Have excellent communication and interpersonal skills, with a customer-centric approach.
• Possess strong organizational skills and attention to detail.
• Demonstrate the ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer :

• Competitive base salary of $40,000 plus incentive compensation.
• Full-time position with opportunities for career growth within a mission-driven company.
• Health insurance, dental insurance, 401(k), and life insurance benefits.
• A supportive and collaborative work environment.

Please note : This position will require working a full weekend once every 3 weeks with two weekdays off to balance the work week.

The rotating schedule in summary is :

Week 1 : Work Monday Friday

Week 2 : Work Monday Thursday. Off Friday. Work Saturday Sunday.

Week 3 : OFF Monday and Tuesday. On Wednesday Friday. Off Saturday Sunday.

And repeat.

Ready to contribute to a team that's transforming the financial services industry for retirees? Apply now and be part of a company that values its employees and strives to make a meaningful difference in the lives of our clients.

Before you apply, we encourage you to explore Golden Reserve's mission and unique approach to financial planning through the provided links :

Watch our TV show, Expedition Retirement : https : / / www.youtube.com / channel / UCwCkZujo5qfXawlLRNHbdnw · Listen to our radio and podcast shows : https : / / goldenreserve.

com / radio-and-podcast /

Read our CEO's Amazon bestselling book, Fire Your Financial Advisor : https : / / www.amazon.com / Fire-Your-Financial-Advisor-Exploitation-ebook / dp / B0BSB5Q5C6 · Visit our website : https : / / goldenreserve.com /

If you're passionate about our mission and committed to exceptional service, we look forward to receiving your application!

Requirements :

Compensation details : 40000-40001 Yearly Salary

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Last updated : 2024-04-30