What are the responsibilities and job description for the BD Call Center Rep position at Good Sam?
Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.
We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.
Do you have Internet Sales, Business Development or Telemarketing experience? Then there is a place for you at one of Camping World locations. Our BD Representatives are primarily responsible for timely contacting and following up with customers who have expressed an interest in an RV via our online channels and scheduling onsite appointments with our BD Sales Associates. They approach each interaction and transaction with the goal of exceeding customer expectations.
Essential Job Functions:
- Set and record/track RV Sales appointments in CRM
- Diligently and accurately record prospective customer's information
- Monitor response time on all incoming leads
- Maintain a thorough knowledge of all digital marketing activity/campaigns
- Adhere to scripts and talking points provided for each type of phone call accepted or made
- Schedule additional follow up based on contact, log notes and appropriate stage changes with customer
Essential Job Skills:
- Clear and concise written and verbal communication
- Results driven and motivated for sales
- Excellent customer service
- Effectively manages responsibilities with time management to reach goals
- Ability to multi-task while demonstrating strong organizational skills
- Has prior CRM experience and is very computer savvy
- Previous sales experience a plus
- Bilingual (Spanish) is a plus.
Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.