Service Advisor

Goodhue Boat Company is growing and we are looking for driven, enthusiastic, and talented individuals to join our team and grow with us! Goodhue is a family-oriented company that values diversity, gender equality, open lines of communication and believes in developing employees to their fullest potential.

We are looking for a Full-Time, Marine Service Advisorto help us in delivering award-winning customer service and creating a unique and memorable experience for our customers. This position will assist the Service Manager in ensuring the success of the Service Department at our Wolfeboro Marina.

Job Summary:

Marine Service Advisors will report to the Service Manager and assist in overseeing the day-to-day operations of the Service department and ensuring out customers receive prompt, courteous and effective service. In this position, you will be part of a team that specializes in the maintenance, repair, and detailing of most makes and models of boats.

Duties/Responsibilities:

· Communicate with customers in a professional manner to gather all information necessary to create an accurate estimate.

· Consult and sell services that are applicable to the type of boat and customer’s needs.

· Provide customers with a schedule of work, updates, and any changes that may occur.

· Coordinate with customers on transportation of their boat.

· Finalize and invoice work orders.

· Ensure each customer has a positive service experience.

· Spend quality time building a relationship with the customer.

· Follow up after work is complete.

· Other duties as needed.

Qualifications:

· 2 years of Marine Service Writer experience, preferred

· Strong customer service skills, in-person and over the phone.

· Possesses a high degree of organizational skills.

· Ability to create and execute a plan and to react effectively to unexpected situations.

· Ability to work under pressure in a fast-paced environment.

· Ability to communicate efficiently and effectively.

· Thrives in a team environment.

· Strong computer skills.

· Must have superior selling skills and knowledge of how to cross-sell products and services.

· Problem solving skills.

· Marine parts and services knowledge is a must.

· Experience with Lightspeed EVO, preferred.

Education:

· Associates degree in business or 2 years of customer service management experience.

· Valid Driver’s License, required.

· Boater’s license, a plus.

Salary:

$50,000 – $60,000 Base Commission, based on experience. Full-time, Year Round.

Schedule:

· Monday-Friday Weekends. (5 days per week)

· Monday-Friday in off-peak season

· Flexible Schedule

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• Day shift

Work Location: In person

Salary : $50,000 - $60,000