What are the responsibilities and job description for the Sales Associate position at Goodwill Central Texas?
Summary Of Position
The Sales Associate provides excellent customer service as a first point of contact with retail customers and maintains the sales floor to ensure an enjoyable and safe shopping experience. Partners with team members in a fast-paced environment to expedite merchandise for sale and display on the sales floor. Provides operational support to management team.
Role And Responsibilities
This position does not have supervisory responsibilities.
Required Skills & Qualifications
The Sales Associate provides excellent customer service as a first point of contact with retail customers and maintains the sales floor to ensure an enjoyable and safe shopping experience. Partners with team members in a fast-paced environment to expedite merchandise for sale and display on the sales floor. Provides operational support to management team.
Role And Responsibilities
- Provides professional, friendly, and courteous service to all customers inside the store, outside of the store, and over the phone.
- Effectively processes sales transactions at the POS.
- Works a flexible schedule set by the supervisor in support of the store opening, production, and closing operations including work on weekends and holidays.
- Maintains knowledge of merchandise and answers customer’s questions courteously and promptly.
- Maintains dressing room standards.
- Maintains sales floor presentation, communicating to management need for additional or removal of product.
- Maintains an orderly and clean register area.
- Execute store security procedures.
- Communicate store messages utilizing the paging system.
- Performs store housekeeping duties as needed to include sweeping, mopping, vacuuming, wiping shelves and dusting (including restrooms and dressing rooms).
- Assists donors and customers outside of retail locations, greet donors, receive donations, and supply donors with receipts.
- Communicates our mission and vision effectively to our donors and customers when asking for monetary donations at the POS.
- Other duties as assigned.
This position does not have supervisory responsibilities.
Required Skills & Qualifications
- Ability to work a flexible schedule in support of the store opening, production and closing operations.
- Ability to effectively communicate in English with customers and GCT associates.
- Excellent verbal communication skills.
- Excellent active listening skills.
- Excellent sales and customer service skills.
- Ability to anticipate customers' needs.
- Ability to process information and merchandise through a computer system and POS register system.
- Ability to work in a non-climate-controlled environment.
- Ability to sit, stand, walk, bend, stoop, kneel and twist for 8 hours.
- Ability to lift 35 pounds frequently.
- While performing the duties of this job, the employees is regularly required to talk, hear, and use hands and fingers to operate a computer and telephone.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Regular, predictable attendance is required as business demands dictate.
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