Retail Store Manager (02)

No Late Nights!

Stores are open from 10am to 8pm Mon - Sat, 11am to 6pm on Sunday.

Additional benefits of working full time for GICMH are:

• Employee discount at our retail stores.
• Employee discount at Dell, AT&T, and other retailers.
• 4 weeks of paid time off in your first year, eligible to start using after 90 days.
• Medical, Dental, and Vision insurance, starting the 1st of the month after hire date.
• Supplemental Life Insurance.
• Financial Coaching - budgeting, debt pay off, credit collection knowledge, and more.

Purpose or General Objective:  To operate a retail store within a given budget while meeting or exceeding a production plan, monthly sales goals and planned company contribution.

Essential Duties:

• Continually support and work cooperatively as a team player with all members of retail and upper management as well as all other departments within GICMH.
• Serve as positive, productive role model to all associates, participants and customers.
  • Appropriate and professional verbal communication, appearance and actions.
  • Comply with and enforce all agency policies and procedures.
  • Provide a high level of customer service for both management and staff
• Oversee shipping and receiving between store and plant within appropriate timelines.
  • Ensure outgoing items are prepared and properly labeled (carts, hangers, rags, etc)
  • Ensure all completed and required items are forwarded to headquarters
  • Maintain open communication with plant supervisor in regards to any shipment concerns and/or requests
• Ability to create and meet or exceed monthly production plan while ensuring all quality and quantity standards are met.
• Ability to create and meet or exceed monthly sales goals and planned contribution. 
• Responsible for all human resources management
  • Recruit, hire and train staff to ensure you have a functional cohesive staff and highly skilled assistant managers that possess the ability to be promoted.
  • Performance Appraisals.
  • Maintaining updated employee and participant files.
  • Corrective Actions.
• Responsible for timely completion and posting of store staff work schedules. These schedules are to be written to meet company needs while staying within budgeted hours.
• Review and respond to customer complaints in a professional manner. Develop a store culture that prevents complaints.
• Oversee and follow all opening and closing procedures.
  • Thermostats adjusted to meet seasonal needs
  • All lights; on at open, off at close – arrive 10 minutes ahead of opening shift.
  • All doors; unlocked at open, locked at close
  • All donated goods inside of building
  • Ensure store is recovered to company standards at close of business.
• Responsible for all cash handling issues.
  • Daily cash count sheets
  • Bank Deposits
  • Register transactions.
  • Investigation of overages and shortages within appropriate time lines.
• Follow weekly rotation policies on all goods
• Responsible for periodic inventory, as scheduled.
• Provide complete and accurate information on all required items to be forwarded to corporate headquarters
  • Daily sales/cash received reports
  • Time cards
  • Weekly production and donation reports
  • Month end hours used
  • Donation Receipts
  • Monthly production plan
• Availability to meet operation needs.
  • Ability to work flexible hours, including nights, weekends and holidays as needed.
  • Ability to respond to alarm and emergency calls – must have own phone to receive these calls
  • Ability to attend all scheduled retail training and meetings and provide own transportation and adequate insurance for such.  Must maintain a valid driver’s license and driving record acceptable to Goodwill’s liability insurance provider. Must be able to respond to alarm calls and make bank deposits.

Additional Duties:

• Maintain a safe environment for all employees, participants and customers.
• Cashier, assist customers, process, clean and perform other non-managerial functions on a daily basis.
• Other duties as assigned by District Manager or Sr. Vice President of Retail Sales/Donated Goods.
• Ensure consistent use of, and maintenance of all company provided resources.