Assistant Manager 2- Towson Store

Assistant Store Manager II (ASM 2)

Towson Store

JOB SUMMARY:

The Assistant Store Manager II (ASM2) provides direct support to the manager of a Band 1 store in overall store operations in an effort to achieve sales goals while providing excellent customer service to donors and shoppers. The Assistant Store Manager I is responsible for the management of a retail store location in the absence of a Store Manager. Compensation above base pay rate may be offered based on relevant work experience. Employment is contingent on criminal background check.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Maintains direct and consistent communication with the Store Manager
• Acts as lead greeter to customers and donors
• Completes opening and closing duties
• Assists in preparing necessary retail forms, including finance and HR paperwork
• Assists in training, supervising and scheduling store personnel and volunteers
• Assists in achieving or exceeding budgeted sales goals monthly and annually while controlling expenses
• Achieves or exceeds production goals and standards
• Effectively investigates all accidents and injuries
• Maintains a clean and safe environment
• Reports known or suspected security or theft problems
• Attends monthly store meetings and in-service training as scheduled
• Assists customers with selections and purchases; processes donated goods in preparation for stocking the sales floor
• Ensure customers are treated in a fair, courteous and efficient manner
• Assists in ensuring merchandise colorization and categorization of store inventory and maintaining adequate store inventory
• Processes donated goods in preparation for stocking the sales floor
• Assists in all store salvage runs; returning in proper containers (requirement) and documentation
• Maintains a professional and courteous attitude at all times
• Promotes the mission and values of Goodwill and the Retail division
• Ensures the production area meets Kaizen standards
• Completes other duties as assigned

EDUCATION AND/OR EXPERIENCE:

• High School diploma or equivalent required
• 2 year prior supervisory experience in a retail or related environment required

CERTIFICATES, LICENSES, REGISTRATIONS:

• None

SCOPE OF SUPERVISION:

• Directly supervises retail store staff in various roles on shift; Typically supervises between 4 - 12 full and part time employees per shift
• Employees under scope of supervision are in same location

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE:

*Bilingual in English and Spanish preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to complete tasks and assignments with numerous interruptions and little direct supervision
• Ability to communicate clearly in person and on the telephone
• Ability to provide and understand verbal instructions
• Strong supervisory and customer service skills
• Strong marketing and merchandising ability with knowledge of clothing and fashion trends
• Commitment to team building and improvement processes
• Self-starter attitude with flexibility to learn new job responsibilities

PHYSICAL REQUIREMENTS:

Lifting up to 50 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.

WORK ENVIRONMENT:

May be exposed to moving mechanical parts, wet and/or humid conditions, fumes or airborne particles and outside weather conditions. The noise level is usually moderate.

TRAVEL REQUIREMENTS:

None

EOE/MFDV