Program Manager - STRIVE

Summary

S.T.R.I.V.E Program Outline : As part of Goodwill Of Silicon Valley's Mission Services, in partnership with the City of San Jose, has created a program designed to reach out and give a hand up to our unhoused neighbors. Understanding that chronic homelessness can create deep-rooted issues that go far beyond access to housing, and employment. Our STRIVE Program was designed to meet participants where they are at, and provide true care and consideration for each individual. While working with our program participants to establish access to safe housing and employment that can sustain it. We work with our participants' strengths and abilities to help them achieve their success. We strive to provide a direct pathway to a living wage and an improved quality of life. We do this by creating opportunities for unhoused individuals to work, and train, while at the same time supporting participants with housing based on their individual needs. We seek to offer a connection to resources and services by our own staff and our close-knit community partners that will enable successful program graduates with access to housing, employment, vocational skills, and the resources to maintain both employment and housing.

Major Responsibilities:

As the SJ Bridge Program Manager, you will be responsible for overseeing the coordination and administration of the program, encompassing organization, staffing, leadership, and promotion of activities. Your primary focus will be working collaboratively with staff and crews to ensure the delivery of high-quality services, with regular reporting to City of San Jose stakeholders.

Key Duties:

• Develop and manage a team that delivers exceptional outcomes
• Develop and pursue new initiatives to support the strategic development of the program
• Communicate with clients and stakeholders to gain community support for the program
• Coordinate the delivery of services to increase effectiveness and efficiency
• Prepare funding proposals to ensure continuous delivery of services
• Ensure that all program staff receive appropriate training when hired and promote continuous training on related topics
• Work with City officials to implement service delivery in accordance with contractual obligations.
• Work with Emergency Interim Housing (EIH) partner to promote client stability and improve self- sufficiency
• Develop and support the growth of program staff through engagement and empowerment
• Communicate with funders as needed; ensure financial reports and supporting documentation for funders are prepared as outlined in funding agreements
• Monitor and approve all budgeted program expenditures; ensure that the program operates within the approved budget
• Monitor progress of program goals; create and implement action plans
• Performs other duties as requested

Educational/Professional Requirements:

● Bachelor's degree from an accredited institution

● 3 years of successful experience working with individuals that have complex barriers to employment

(experience with homeless populations preferred), or an equivalent combination of experience and education

● Minimum 2 years contract or grant management experience

● Knowledge of and practice in applicable recovery models, with employment being the main goal

● Excellent technology skills, proficiency in computer and tablet usage.

● Excellent data entry skills and proficiency in MS Office, case management databases, internet, and

Google applications

● Willingness and ability to grow professionally, be accountable, and to expand skills and adapt to evolving environments is required

Abilities and Attitude:

● Must demonstrate effective communication, creativity/innovation, teamwork, leadership, organization, and professionalism

● The ability to be culturally sensitive in the work environment and demonstrate critical thinking.

● The ability to handle daily stressful situations and demonstrate flexibility in the work environment

● The ability to manage multiple roles in the work environment daily

● The ability to develop and maintain personal growth within the team

● Must be comfortable, mature, and professional in interacting with community partners, staff, students, and colleagues with diverse heritage and backgrounds

● Must be able to keep calm and collected in unusual or dangerous situations and to work in adverse situations if necessary.

Equipment Used:

• Computer, Tablets, Telephone/Cell Phone, Copy and FAX Machines

Job Setting:

• The job will be performed indoors at Goodwill headquarters in San Jose and outdoors in various locations determined by contract.

Physical Demands:

• The job involves sedentary and light work. Lifting of up to 30 lbs may be required.
• Responsibilities may be added, deleted, or changed at any time at management's discretion, formally or informally either orally or in writing.

Pay Range

$75,000 - $80,000 per year

Goodwill of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 3 years
• 4 years
• 5 years

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Experience:

• Case management: 2 years (Preferred)
• Contract management: 2 years (Preferred)
• Program management: 3 years (Preferred)

Work Location: In person

Salary : $75,000 - $80,000