Shop Manager

Description

The store manager is responsible for overseeing all operations within the retail store

environment. This includes but is not limited to managing staff, fostering customer relationships,

ensuring customer satisfaction, driving sales, purchasing, monitoring inventory, and maintaining

a clean and organized store. The store manager will also be responsible for developing and

implementing strategies to meet sales targets, as well as managing the store's budget and

expenses.

Requirements

• Oversee all aspects of the shop, including the sales floor, service area, rental department, and inventory management. Ensure that shop operations run smoothly and efficiently. Estimated 40 hours per week in-store and willingness to work weekends and holidays.
• Provide exceptional customer service by assisting customers with product selection, offering technical advice, and resolving any customer concerns or complaints. Maintain a welcoming and helpful environment to enhance the customer experience.
• Hire and lead a team of staff members, including sales associates, and service/rental staff. Set performance expectations, provide coaching and mentoring, conduct regular team meetings, and ensure staff members are motivated and engaged.
• Drive sales and achieve revenue targets by implementing effective sales strategies, collaborating with staff to upsell and cross-sell products and services, and staying informed about the latest industry trends and equipment.
• Oversee inventory levels, conduct regular stock checks, place orders with suppliers, and manage product replenishment to ensure availability. Implement inventory control measures to minimize loss and optimize sales opportunities.
• Develop and maintain strong relationships with vendors and suppliers. Negotiate favorable terms, manage product assortment, and stay up to date with industry trends and product innovations.
• Identify training needs and develop a comprehensive training program for staff members. Conduct regular training sessions on product knowledge, customer service skills, and maintenance to ensure staff members are well-equipped to provide expert advice to customers.
• Develop and execute marketing strategies, seasonal promotions, and events, build community, attract customers, and increase brand visibility. Utilize social media platforms and other marketing channels to promote the shop and its offerings.
• Prepare budgets, monitor financial performance, and implement strategies to maximize profitability. Analyze sales data, identify trends, and take appropriate action to achieve sales targets and cost control.
• Ensure the shop operates in compliance with safety regulations and industry standards. Oversee equipment maintenance, safety procedures, and rental equipment
• Additional duties as assigned.
• Duties and responsibilities may change, and new ones may be added, at anytime with or without advanced notice.

Salary : $45,000 - $80,000