What are the responsibilities and job description for the Service Manager - League City, TX position at Goodyear?
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Goodyear and its Raben Tire company-owned outlets operate tire and auto service centers in 6 states. We are a team of highly motivated people dedicated to providing the best tire products, best prices and excellent service to our customers. We offer an employment package which includes competitive salary, and a full benefits package with medical, dental and vision insurance, vacation, and 401k. Further career opportunities available with experience and training to become a certified tire technician.
General Description:
As a Service Manager you will be responsible for managing the service department including the team and equipment at a Goodyear Commercial Tire & Service Center. You will also be responsible for assisting technicians in daily work routines and ensuring customer satisfaction.
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Responsibilities will include but not be limited to:
- Assist Center Manager in achieving sales, units, and profited budgeted objectives.
- Ensure proper service estimates are delivered to the customer.
- Quote tire prices accurately, including trade-ins.
- Complete work orders, PM checklists, and other paperwork effectively and efficiently.
- Responsible for efficiently processing billing
- Control and protect the assets of the company by maintaining awareness of inventory levels.
- Provide "Service Excellence, Always" to meet the service goals of the location and needs of the customer.
- Assist the Center Manager with hiring, training, and managing associates.
- Train new and existing associates.
- Communicate specific work assignments and responsibilities to associates.
- Assist the Center Manager in ensuring proper staffing levels with qualified personnel.
- Assist associates in technical areas as needed.
- Facilitate effective communication throughout the center by working closely with the Center Manager.
- Operate the Service Department as an accident free/safe workplace.
- Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting
Basic Requirements:
- Minimum 2 years management experience
- Prior commercial tire experience
- Must be willing to work scheduled shifts including nights and weekends.
- Must have a valid driver's license for the type of vehicle required for the position and be able to meet DOT driver qualification requirements.
- Be at least 21 years of age.
- No relocation is being offered for this position
- Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
Preferred Qualifications:
- High School or GED
- Relevant commercial tire service and/or management experience.
Candidate Criteria:
- Strong oral and written communication ability.
- Commitment to follow all safety procedures and work in a safe manner.
- Must be able to work in a results-oriented, fast-paced environment as part of a team.
- Must be a self-starter and willing to take initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions.
