What are the responsibilities and job description for the Omni Associate position at goPuff?
The Omni Associate is responsible for providing an excellent customer experience and performing duties as assigned including, but not limited to, cashier, sales floor merchandising, replenishment, receiving and e-commerce fulfillment.
Responsibilities
- Model company values in all actions, communication and decision-making
- Maintain store standards by assisting with stocking, merchandising and e-commerce operations recovering the store to maintain cleanliness; and completing various operational projects/tasks
- Performs any other duties as directed by management
Sales Floor
- Consistently create a positive customer experience through the utilization of the sales and customer service programs
- Educate and enroll customers into BevMo!’s ClubBev Program and the goPuff App.
- Use product knowledge and BevMo! training to make product recommendations to customer
- Provide the customer with solutions, such as product substitutions or special ordering a product when applicable
E-commerce
- Pick and pack items on a per order basis for dispatch to customers
- Ability to ensure accuracy of items picked/packed
- Clean and organize warehouse
Receiving
- Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolve discrepancies when they do not match
- Merchandise product on the sales floor and in the warehouse to standards
- Conduct cycle counts to identify loss and improve in-stock position
- Re-shelve canceled orders promptly
- Manage waste and spoilage through strict compliance with ‘FIFO’ practices (First In, First Out)
Qualifications
- Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others
- Driving Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measures, monitoring and reviewing performance, and providing timely and relevant feedback.
- Process Management: Take a systematic approach in contributing to making the company’s workflow more effective, efficient, and capable of adapting to an ever-changing environment
- Collaboration and Teamwork: Work interdependently and collaboratively with others to achieve mutual goals. Subordinate individual aims in the interest of working with others in a way that promotes and encourages each person’s contributions toward achieving optimal outcomes
Education & Experience:
- Must be 21 years of age
- Retail, e-commerce or warehouse experience is preferred
About Us
The only predictable thing about life is that it’s wildly unpredictable. That’s where we come in.
When life does what it does best, customers turn to goPuff to deliver their everyday essentials, and to get through their day & night, work day and weekend.
We’re assembling a team of thinkers, dreamers & risk-takers...the kind of people who know the value of peace of mind in an unpredictable world. (And people who love snacks.)
Like what you’re hearing? Welcome to goPuff.
The goPuff Fam is committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply. We are an equal employment opportunity employer.
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