What are the responsibilities and job description for the Associate Director, E-Commerce position at Gorillas?
Hi. We are Gorillas. We do on-demand grocery delivery in minutes. Since our initial launch in May 2020 we have built over 200 warehouses and expanded to more than 60 cities across 9 countries. Today our diverse crew of 12,000 employees are spreading true change in the communities we serve. True to our need for speed, in March 2021 we became Europe’s fastest-ever unicorn company. And with $1.3B total funding raised to date, we’re just getting started.
About the opportunity
We are currently looking for a Associate Director, E-Commerce to join our Commercial team focusing on the American market. This role will be based in New York and will report directly to the US General Manager, you will oversee:
- Marketplace: How items are merchandised, priced, and promoted.
- Commercial Customer Insights: Understanding customer & buying behavior to draft and implement the right conclusions
- Commercial Operations: Master Data, item set-up, buying processes and contract management
Qualifications
- 5 years of experience in a related job function - E-Commerce/Platform Management, Process development and management, Consumer Analytics, Project Management
- Experience leading a team in a rapidly changing environment
- Clear understanding of how to build departments from the ground up with a focus on streamlined processes and procedures
- Demonstrated leadership abilities, ideally within grocery retail
- Ability to travel occasionally to different marketplaces as needed
- Proficiency in English
Responsibilities
- Oversee Commercial Operations, Pricing, Promotions, Merchandising & Commercial Insights for the local market
- Hire, train, and mentor a first-in-class team of team members
- Marketplace product management
- Lead campaigns on the marketplace together with the Brand & Growth teams. Create awareness and upsell products through product placement and recommendations based on data and collaboration with the Commercial department
- Proactively provide data and business intelligence for the Commercial department from customer behavior analysis to range analysis
- Work closely with the Commercial, Product and Tech teams to create the core of our digital marketplace
- Manage data entry, compliance and accuracy
- Support the Operations and Warehousing teams on the product queries
- Take full ownership of merchandising and taxonomy of products in the app
- Focus on outstanding customer experience and data completion
- Own buying digitization processes (contracts, new product processes, communication with operations)
What’s in it for you:
- Accelerate your career by joining one of Europe’s fastest-growing brands, ranked #1 Top Startup Employer in 2021 by LinkedIn Germany
- Work in a creative, international environment with high energy and unrivaled team spirit
- A 25% employee discount on all your Gorillas orders ❤️
- Full-time contract and benefits package
- Free snacks and drinks in the office, plus the opportunity to sample new products before anyone else
Gorillas is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.