Franchise Business Consultant

Overview

The Franchise Business Consultant is responsible for advising and assisting franchisees in all appropriate areas of their business. The Business Consultant will be assigned a territory consisting of approximately 50 restaurants. This position will work from home and travel extensively within the assigned territory.

Accountabilities:

· Achieves financial and operational results through effective oversight of operations programs and initiatives.

· Completes targeted number of restaurant/Franchise Owner’s (FO's) visits and provides exemplary business consulting services to Franchisees to drive their success.

· Plans field time appropriately to gain efficiencies and utilizes all systems and tools needed to execute highly effective visits

· Works as needed with cross-functional teams such as R&D, marketing, purchasing, training and others to launch and achieve targeted results for operations programs and initiatives. Ensures all FO’s participate in all initiatives.

· Builds leaders; provides continuous leadership to his/her FO’s related to leadership and successful operations management.

· Launches new operational programs, food products/other promotional items associated with the annual marketing calendar.

· Ensures specifications/Standard Operating Procedures and Food Safety procedures are followed (proper Brand representation).

· Focuses on Operation evaluations and follow-up procedures

· Ensures franchise participation in the Customer Experience program and uses data to coach, counsel and recognize operators.

· Executes brand marketing plan.

· Reviews P&L reports for each location in territory on a regular basis, leads analysis discussions with FO’s and supports the development of action plans for improvement.

· Formulates action plans and sets deadlines for completion/compliance where needed.

· Maintain customer complaint resolution procedures and addresses issues at the restaurant level with the FO.

· Works through FO’s to resolve critical issues immediately.

POSITION REQUIREMENTS

· Undergraduate and/or graduate degree and 5 - 7 years of restaurant/franchise operations experience.

· Quick service, multi-unit franchise operations, and/or hospitality industry experience.

· Strong ability to build relationships, effectively communicate and positively influence Franchisees and other key constituents.

· Ability to travel 80% of time.

· Strong financial acumen, analysis/problem solving, negotiating and influencing skills.

· Demonstrated and successful ability to lead, motivate, hold accountable, develop, direct and achieve target results for Franchise Partners.

· Demonstrated track record for flexibility and urgency in prioritizing and organizing projects.

· Possesses a high degree of drive with a proven track record of achieving results.

· Excellent communication (written and oral), organization and problem solving skills.

· Proficiency in Microsoft computer skills, i.e. Word, PowerPoint, Excel, Outlook

Job Type: Full-time

Benefits offered:

· Paid time off

· Health insurance

· Dental insurance

· Healthcare spending or reimbursement accounts such as HSAs or FSAs

· Retirement benefits or accounts

· Gym memberships or discounts

· Commuting/travel assistance

· Flexible schedules

· Employee discounts

Job Type: Full-time

Salary: $77,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance