What are the responsibilities and job description for the Franchise Business Consultant position at GOSH?
Overview
In 1998, the first Lennys opened in the small town of Bartlett, Tennessee, just north of Memphis. And from the very first day, Lennys delivered on the promise of providing great food to every guest. Lennys commitment to quality ingredients and exceptional service, as well as the knowledge of the kind of subs that people love, inspired us to create one of the most innovative menus in the industry. Naturally, it wasn’t long before entrepreneurs caught word of this and desired to bring Lennys to their communities.
Lennys’ legacy continues to this very day. The energy of our new management team is contagious, and we are excited about the long-term potential of the brand and the success of our franchisees. With over 100 locations open or in development, Lennys is a stand-out brand with huge brand equity, low investment costs and huge potential earnings in the immensely popular sandwich industry.
How We Build Our Team:
We seek exceptional team members who exhibit the following values:
- Humble: self-aware; reflective; understands and embraces reality; acts on constructive feedback; takes actions to learn and grow; values others.
- Hungry: works towards excellence on things that matter; takes initiative and ownership; seeks better ways of doing things.
- Brilliant: subject matter experts; great judgement and common sense; Ingenuous and creative when resources are limited.
- Kind: values and exhibits decency; extends grace to others and wants the best for other.
- Short-term disability
- Wellness activity reimbursement
- Tuition reimbursement
- Professional development
- Total Rewards:Medical, dental, and vision insurance
- Paid vacation and sick/personal days
- 401K with company match
- Quarterly bonus
- Voluntary term life insurance for employee, spouse, and children
Position Description
Position Title: Franchise Business Consultant
Department: Operations
Reports To: Sr. Director of Operations
Lennys Grill & Subs is looking for a Franchise Business Consultant for our beloved Sandwich Brand which is embarking on an aggressive growth trajectory! If you thrive on challenges and have a solid track record in transforming operation performances through working with others, this might be the opportunity for you! The Franchise Business Consultant embraces the Lenny’s brand, is resilient, resourceful and entrepreneurial. He/she will be driving the success of Lenny’s through working closely with Franchise Owners to provide coaching, guidance, and needed expertise to facilitate their success! The Franchise Business Consultant will be assigned a territory consisting of approximately 50 restaurants.
Accountabilities:
- Achieves financial and operational results through effective oversight of operations programs and initiatives.
- Completes targeted number of restaurant/FO’s visits and provides exemplary business consulting services to Franchise Partners to drive their success.
- Plans field time appropriately to gain efficiencies and utilizes all systems and tools needed to execute highly effective visits
- Works as needed with cross-functional teams such as R&D, marketing, purchasing, training and others to launch and achieve targeted results for operations programs and initiatives. Ensures all FO’s participate in all initiatives.
- Builds leaders; provides continuous leadership to his/her FO’s related to leadership and successful operations management.
- Launches new operational programs, food products/other promotional items associated with the annual marketing calendar.
- Represents company operations as needed on various operations, Franchise Advisory Council, R&D, training, information technology, purchasing or other functional committee as needed.
- Ensures specifications/Standard Operating Procedures and Food Safety procedures are followed (proper Brand representation).
- Ensures franchise participation in the Service Excellence program and uses data to coach, counsel and recognize operators.
- Executes brand marketing plan.
- Reviews P&L reports for each location in territory on a regular basis, leads analysis discussions with FO’s and supports the development of action plans for improvement.
- Formulates action plans and sets deadlines for completion/compliance where needed.
Position Requirements:
- 5 - 7 years of restaurant/franchise operations experience.
- Quick service, multi-unit franchise operations, and/or hospitality industry experience.
- Strong ability to build relationships, effectively communicate and positively influence Franchisees and other key constituents.
- Strong financial acumen, analysis/problem solving, negotiating and influencing skills.
- Demonstrated and successful ability to lead, motivate, hold accountable, develop, direct and achieve target results for Franchise Partners.
- Ability to travel 80% of time.
- Demonstrated track record for flexibility and urgency in prioritizing and organizing projects.
- Possesses a high degree of drive with a proven track record of achieving results.
- Excellent communication (written and oral), organization and problem-solving skills.
- Proficiency in Microsoft computer skills, i.e. Word, PowerPoint, and Excel.
Job Type: Full-time
