Remote Incident Manager

Posting Description

Company Overview
GovCIO is a team of transformers--people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation governmental operations that improve the citizen experience every day.
But we can't do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We're changing the face of I.T. - from our diverse staff to the end-products we develop. And we're excited to expand our team. Are you ready to be a transformer?

Responsibilities
Support software development project working with interdisciplinary teams. Acts as a direct escalation point for Incidents from the Incident Management Support Team. Undertake all communications related to management of Incidents and resolving conflicts. Identifying and documenting key risks/process issues or concerns observed during the management of the Incident for handover to Problem management. Interfaces with key stakeholders in a highly pressurized environment, with the ability to engage professionals across a range of backgrounds and levels of seniority. Respond to incidents when they occur and take any necessary steps to restore service and return the business to normal operations as quickly as possible. Log and categorize recurring incidents to improve incident management protocols. Oversee the incident management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business. Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures. Collaborating with the stakeholders to ensure that all protocols are diligently followed. Logging all incidents and their resolution to see if there are recurring malfunctions. Adjusting the incident management process as required to ensure its effectiveness. Communicating with upper management if major issues are found in the IT system.

Qualifications

High School with 6 - 9 years (or commensurate experience)

Excellent interpersonal, organizational, writing, communications, and briefing skills

Strong analytical and problem-solving skills. Must have a valid DoD Secret clearance

Preferred Skills and Experience

IAT Level II

PMP Certification

Experience with ITIL methodologies and industry best practices, ITIL 4

Experience leading teams to support meeting a contractual service level agreement.

#cjpost

#dicepostCOVID/Equal Opportunity Employer

COVID Policy: New employees will be required to adhere to the Company's and its clients' COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client's COVID-19 requirements.

GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status. EOE AA M/ F/Vet/Disabled