What are the responsibilities and job description for the Service Desk Analyst position at GovCIO?
Company Overview
GovCIO is a team of transformers—people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.
But we can't do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We're changing the face of I.T. - from our diverse staff to the end-products we develop. And we're excited to expand our team. Are you ready to be a transformer?
Responsibilities
Service Desk Analyst (Senior). Provides Tier 1 service desk support as part of the EPA EISD for moderately complex issues, how-to requests, and incidents. Processes assigned service requests via the Government designated incident reporting system or by telephone, walk-in, or email. Opens incidents on behalf of the customer, for metrics. Strives for first-call resolution; if beyond the capabilities of the service desk, elevate and assign the work request to the appropriate Tier 2 or Tier 3 work center for resolution. Helps adapt and improve EISD offerings and move to a more proactive environment. Fulfills user request, resolves service failures, performs routine operational maintenance, performs administrative tasks, and addresses/fixes problems and incidents. Provides total ticket ownership for assigned tickets. Program: EPA ESSET
Qualifications
High School 6-9 years (or commensurate experience)
Requirements:COVID Policy: New employees will be required to adhere to the Company's and its clients' COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client's COVID-19 requirements.
GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.
We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status.
