What are the responsibilities and job description for the Client Services Manager position at gpac?
The key role provides support and service to clients, potential clients, and internal stakeholders. The ideal candidate will bring tenacity, drive, and enthusiasm to contribute to the company's success, while working in a fast paced environment and solving challenging problems.
Duties/Responsibilities:
- Communicate with clients and vendors via phone and email
- Manage multiple client accounts
- Provide knowledgeable and timely responses and solutions to questions about products, pricing
- Work cross-functionally with internal departments to meet client's needs and execute projects
- Enter and manage data in various platforms
Required Skills and Abilities:
- Experience using an Enterprise Resourcing Planning (ERP) platform
- Proficient in Microsoft Office Suite
- Intermediate expertise in Microsoft Excel
- Ability to multi-task, organize, and prioritize workflow
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Ability to function well in a high-paced and at times stressful environment
Education and Experience:
- Minimum 3-5 years' experience in a customer service position
- ERP system experience
- High School Diploma with some college coursework preferred
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
