Field tech

Field Service Technician - Land Mobile Radio (LMR) / Two-Way Radio Mission Critical Wireless Systems)

Summary :

The role of the Field Service Technician is to repair, maintain, modify, program, install, train, and consult on communications equipment, systems and networks in a Wireless Service Center, field, or customer location.

The FST will troubleshoot equipment, systems, and networks to determine point of failure, discuss operations and issues with customer personnel to determine approved approach and schedule for various activities / solutions.

Essential Duties and Responsibilities :

• Installation of communications and support equipment in a professional manner, consistent with industry best practices and customer requirements.
• Debugging systems and networks after installation and / or updates.
• Prepare work tickets, material requests, warranty paperwork and various paperwork associated with the job.
• Perform in a leadership role with lower-level technicians when participating in team projects.
• Perform various activities associated with the company service vehicle, such as, but not limited to, installing test equipment, maintaining parts supply and scheduling required vehicle maintenance service.
• Verifying that safety practices are always adhered to.
• Verifying that all work performed conforms to industry guidelines, best practices, and R-56 Standards.
• Interface with the Service Manager to satisfy and resolve technically difficult service problems.
• Coordinate Wireless and Motorola resources to resolve equipment, system, and network issues.
• Communicate and meet with customer representatives to ensure quality service and response times to provide best in class customer service.
• Commitment to the mission and core values of Wireless Communications, Inc.
• Will be required to consistently meet daily, weekly, and monthly deadlines.
• Must maintain a high level of confidentiality.
• Other duties as assigned.

Education and Experience :

• High school diploma or equivalent is required; College degree is preferred.
• Related field experience is beneficial and preferred.
• CET certification or Electrical / Electronic post High School degree is preferred.
• Additional RF and two-way radio networking certifications and experience are beneficial and preferred.

Knowledge, Skills, and Abilities :

Technical / Mechanical :

• 2 to 3 years’ experience troubleshooting radio and communications equipment preferred.
• Familiar with the use of industry standard RF electronics test equipment such as Spectrum Analyzers, Watt Meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), T1 test sets, and Digital Voltmeters preferred.
• Knowledge of audio, RF, analog, digital and microprocessor electronics found in communications networks preferred.
• Knowledge / Experience in the configuration and testing of two way radio infrastructure and subscriber products preferred.
• Good understanding of Motorola and SmartZone systems concepts preferred.
• Knowledge / Experience in the configuration and testing of channel banks, routers, hubs, and switches preferred.
• Ability to read and interpret documents, schematics, and manuals.
• Technical troubleshooting and resolution skills / experience.
• Ability to locate remote customer equipment sites and always follow safe working procedures.

Other skills and abilities :

• Excellent oral and written communications skills.
• Competency with Microsoft Office suite.
• Excellent customer-service attitude.
• Ability to communicate effectively with other field service and office personnel.
• Excellent organizational abilities.
• Ability to work independently and operate effectively and professionally under pressure.
• Self-motivated with a strong aptitude and desire to learn.
• Ability to meet company and project schedules consistently.

Motorola Certifications :

The following are the Motorola certifications the company focuses their team members on. Please note that the company does not expect a person to be an expert on everything.

Most of the company’s employees focus on certain areas like Subscribers or Fixed Infrastructure. The company is required to have a defined percentage of techs certified in each category.

The items under each certification are the Motorola classes required to obtain the certification. The classes are in the order that they must be taken.

Recertification is required periodically through re-testing. If the tech fails, the test he must re-take the classes. The CET certification is a prerequisite to any Motorola Certification.

Without the CET Motorola does not recognize you as a technician.

1. Prerequisite

CET Certification from ETA

2. P25 Network Professional Certificatio n

• Networking Essentials in Motorola Communications Equipment
• ASTRO® 25 Systems Applied Networking

3. APX Subscriber Certification

• Basic Radio
• Basic RF
• APX™ CPS Radio Programming and Template Building
• APX™ Technical Subscriber Academy · ASTRO® 25 Subscriber Portfolio Overview

4. MCC7000 Console Maintenance Certification · ASTRO® 25 IV&D System Overview · Networking Essentials in Motorola Communications Equipment

ASTRO® 25 Systems Applied Networking · MCC 7000 Series Dispatch Consoles Workshop

5. ASTRO® 25 IV&D K Core Repeater Site Lifecycle Maintenance Technician Certification

• Basic Radio
• Basic RF · ASTRO® 25 IV&D Conventional RF Site Workshop

6. ASTRO25 Repeater Site Maintenance Certification

• Basic Radio
• Basic RF
• ASTRO® 25 IV&D System Overview · Networking Essentials in Motorola Communications Equipment
• ASTRO® 25 Systems Applied Networking
• ASTRO® 25 IV&D GTR 8000 Repeater Site Workshop

7. ASTRO25 Master Site Maintenance Certification

• ASTRO® 25 IV&D System Overview
• Networking Essentials in Motorola Communications Equipment
• ASTRO® 25 Systems Applied Networking

8. ASTRO® 25 IV&D System Core Workshop

Behavioral Competencies :

Communications; Commitment to change; Continuous Self-Improvement; Customer relations; Problem solving / Decision making;

Role model; High level of honesty and integrity; Teamwork; Human rights; Cultural sensitivity.

Physical Demands and Work Environment :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Routine 8-hour shift; may be subject to irregular hours (some overtime may be required)
• Ability to lift 50 100 lbs. orore.
• Must be able to bend and stoop on a regular basis.
• Visual and auditory acuity
• Possess a clean driving record and a valid US driver’s license.

If you would like to learn more about this opportunity or other opportunities in the Information Technology or Telecommunication industries , please contact Elizabeth.

krauss-shadley@gogpac.com or by calling / texting 605-679-9245 .

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990.

We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

Last updated : 2024-02-23