Teller

Description

This position floats between Ilion and Dolgeville as needed. 

Who we are:

GPO is a local not-for-profit credit union based in central New York. Our mission is to make a positive impact on the GENERATIONS we serve by being the primary financial resource, building memorable PARTNERSHIPS by doing what’s right for the member and creating OPPORTUNITIES to make life easier.

At GPO, we recognize that being a part of the communities we serve means more than just meeting the financial needs of members. To us, it means embracing what we all hold dear – family; health and well-being; financial fitness; and an overall good quality of life. 

Annually, GPO supports organizations that:

• Benefit the collective lives of families in the communities we serve. 
• Contribute to the health and well-being of our community. 
• Provide programming or tools to better the financial fitness of our community at large. 
• Enhance the quality of life in our communities

In addition to our other benefits, we also offer our employees 4-8hrs of paid time to volunteer to organizations that matter to them.

Overview of the Role

The Teller position has primary contact with GPO’s membership and plays a vital role in ensuring our members receive quality service. As a teller you must act as a member advocate by seeking ways to enhance the member experience while completing daily transactions. 

Teller scheduling is Monday-Friday 8:15am-5:15pm with two to three Saturdays a month from 8:45am-12:15pm.

As a Teller you will gain multiple skills & knowledge such as proper cash handling & customer service skills, knowledge of financial products and sales experience.

Requirements

Teller Responsibilities

• Engage with members to ensure a professional and positive experience, developing strong member relationships.
• Look for opportunities to cross-sell products and services that would provide value and benefit to the members in addition to helping the branch meet overall sales goals.
• Complete transactions accurately to maintain a balanced drawer daily.
• Greet members as they enter the building to create a welcoming environment.
• Resolve service issues, answer member questions or refer members to another employee as needed to guarantee member satisfaction and retention.
• Maintain the ATM and night depository as directed by the teller supervisor.
• Act as a first line of defense against member fraud by reporting suspicious or irregular activity and educating our members on account security.
• Other duties as assigned

Teller Expectations

• Adapt a work ethic that is aligned with GPO’s mission and keeps our member service at the forefront.
• Hold oneself accountable for your actions and commitments.
• Complete training as assigned and continually search for opportunities to enhance one’s ability and knowledge.
• Effectively communicate with fellow employees, teller supervisor and branch management while maintaining a professional and courteous demeanor.
• Protect member information by using discretion when discussing member matters and follow all policies and procedures related to confidential information.

Teller Qualifications

• Ability to work in a team setting as well as take on individual projects
• A high-school diploma or a GED
• A minimum 6 months of cash handling experience
• Willingness to promote credit union products and services

Teller Physical Demands

• Standing for extended periods of time.
• Ability to lift bags of coin and cash drawers with regularity in excess of 10 pounds.
• Ability to manually count cash with dexterity on a regular basis.

GPO’s Benefits Package Includes:

• Employer Paid 401K Retirement Plan (starting on your first day with 3% employer contribution match), Life Insurance, Long Term Disability and HSA Contributions
• Competitive Salaries, Annual Raises and Incentives
• Low Cost Medical, Dental, & Vision Insurance
• Paid Vacation Time, Sick Leave, Personal Time and 11 Paid Holidays

Actual compensation rate will be determined based on relevant experience.