Assistant Manager

Description

Title: ASSISTANT MANAGER

Reports to: General Manager

Job Summary: Manages the enterprise (the Company's Jimmy John's restaurant) to ensure outstanding customer service and high quality products are delivered in order to achieve restaurant profitability.

Duties and Responsibilities:

• Manages a staff of approximately 3 to 50 employees, in excess of 80 hours of labor each week
• Assigns, oversees and evaluates work
• Recommends promotion, transfer, or termination of employees based on performance
• Provides on-the-job training for new employees
• Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft
• Supervises preparation, sales, and service of food
• Forecasts food items
• Estimates what amount of each food item will be consumed per shift in order to avoid customer threats and set the following shift up for success
• Ensures that every customer receives world-class customer service
• Routes deliveries and serves drivers to maximize delivery business and speed within the four walls of the restaurant
• Completes and oversees daily food preparation (opening procedures, meat and vegetable slicing, bread production)
• Completes and oversees Closing Procedures
• Executes systems and procedures with 100% integrity and completeness
• Completes daily and weekly paperwork
• Responsible for 100% of the cash drawers at all times during the shift
• Receives and stores product
• Audits previous shift's systems and procedures for 100% integrity and completeness
• Completes preventive maintenance and upkeep on store's equipment and supplies
• Performs other related duties as requested
• Displays a sense of urgency in all tasks

Requirements

Knowledge, Skills, and Abilities

• Must be able to read and write and communicate in English
• Position requires bending, reaching, stooping, climbing, repetitive motions, cognitive skills, standing and moving about the unit the entire workday
• Must be able to lift 50 pounds
• Must be at least 18 years of age, have a valid driver's license, reliable transportation, current automobile insurance and a clean driving record 

Special Requirements:

• Willing to work evenings, holidays, weekends as business dictates
• Ability to establish priorities, work independently and proceed with objectives with minimal supervision
• Ability to handle and resolve customer threats and issues
• Ability to handle and resolve employee issues
• Skills to use a personal computer and various software packages (Word/Excel)
• Ability to handle stress and a high-volume enterprise 

The Company will consider requests or exceptions based on legally protected religious observances, as reasonable accommodations to an employee’s disability, or as otherwise required by law.