Human Resources Business Operations Coordinator

Human Resources Business Operations Coordinator

About Graham Windham

In full partnership with families and communities, Graham Windham strives to make a life-altering difference with children, youth and families who are overcoming some of life’s most difficult challenges and obstacles, by providing each child we serve with a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world.

Graham Windham is the first organization in New York City to implement Solution-Based Casework (SBC). Solution -Based Casework helps children and families to be the solution to the seemingly insurmountable problems in their lives, from generational cycles of poverty, abuse, and neglect to unemployment, domestic violence, and severe health problems. By recognizing and reinforcing their innate strengths and ability to cope, we at Graham Windham empower them to take the lead in making change in their lives. 

About the Human Resources Department

The Human Resources' department manages the Recruitment, Hiring, Compensation & Benefits and other service needs for the 600 personnel who comprise its workforce. The department's staff and managers focus on data-driven strategies to advance its goals of excellent customer service and of supporting broader organizational goals of workforce and service excellence.

About the Position

Graham Windham seeks an organized and data-oriented Human Resources Business Operations Coordinator to advance the agency's and HR department’s strategic goals. S/he will support the entire Human Resources team under the supervision of the Director, Talent & Business Operations in the cultivation of a superior workforce. The successful candidate will demonstrate a high capacity for managing clerical, office management, customer service, invoice management, special projects and related tasks. S/he must possess the ability to successfully manage several projects simultaneously in fast-paced work environment. Proven ability to plan and deliver high quality work within deadlines and the ability to work collaboratively and effectively on a team with peers and across programs
  

Duties and Responsibilities

The HR Business Operations Coordinator responsibilities span, but are not limited to, the following areas:

• Provide administrative support in Operations, Talent Management, Employee Relations and Onboarding functions.
• Maintain an efficient and organized internal HR operation including, but not be limited to:
  • Ensuring timely and organized filing and record-keeping 
  • Managing the department’s mail and correspondence.
  • Responsible for the departments’ Invoice/billing.  Manage transmittal of all 1199 invoices, ensuring adherence to due dates and reviewing closely for accuracy. 
  • Drafting correspondence including offer, hire, personnel change and termination letters
  • Responding to requests for information and correspondence including, personnel files for audits or special investigations; employment verifications, ensuring that verifiers/employees are redirected to the appropriate external agency and given procedures relating to the employment verification process.
  • Manage purchase orders for the department.  
• Support the Talent Management team in an effort to enhance and expedite the hiring processes and practices: 
  • Provide assistance in conducting background clearances, facilitating the credentialing process.
  • Partners with the Talent team to identify college, professional association and community based recruiting events.
  • Responsible for tracking all recruitment events and accompany HR Generalists to the events. 
  • Partner with HR Specialist for Talent Acquisition & Work Life Programs to facilitate sections of the biweekly orientation session with a specific focus on providing a comprehensive overview of our HRIS functions i.e ADP, Kronos, Relias, and accessing the agency’s network.  Ensure new hires are fully acclimated to the agency’s HRIS tools. 
  • Assist with the onboarding process:  Conduct all ADP entries including building new hire profiles in ADP Workforce Now; assemble and manage personnel files; create staff IDs and ensure that all incoming staff receive their IDs upon date of hire. 
• Data and Information Systems’ Management Functions:
  • Provides excellent customer service to employees and managers regarding technology issues including access and credentials as well as with trouble-shooting.
  • Ensures data integrity, quality and accuracy in all systems
  • Assist in troubleshooting inquires related to our Timekeeping System, Kronos and Employee Tracking System, ADP.
  • Assist in producing reports for our internal and external stakeholders on staffing trends. 
  • Provide assistance in preparation of the unit’s Data Dashboard. Compiles, organizes, reports and interprets data on indicators including but not limited to the recruitment, retention and other  workforce related data via our HR Data Dashboard (e.g. hiring, turnover, retention, benefits, wellness, survey results, internships and training)

• Compliance Management: 
  1. Under the guidance of the Senior Manager, Talen & Business Operations will assist in continuing to maintain and further enhance the HR’s compliance management program. The program will include monitoring activities such as random file reviews and compliance reports.  This ensures that Graham Windham continues to achieve and maintain compliance with local, state and federal HR and contractual regulations by maintaining organized and compliant electronic and paper records. Ensure compliance with areas including but not limited to the Health Insurance Portability and Accountability Act, US Citizenship; Immigration Services. 
  2. Responsible for preparing our biweekly payroll recaps and audit of new hire entries.  

• Benefits Administration: 
  1. Provide support to the Benefits and Wellness Manager in the absence of the Benefits and Wellness Assistant.

• Support special projects and other occasional assignments including preparing marketing and infographic materials for varied agency wide and recruitment events.

Desired Qualifications 

• Bachelor’s degree preferred
• Minimum 2 years of experience working as an Administrative or Project Assistant in Human Resources or in an Executive Office.

·    

 Core Competencies: 

• Strong verbal and written skills communication skills
• Excellent Computer skills (Excel, Word, PowerPoint, Outlook)
• Ability to be  flexible and to multitask
• Ability to respond to telephones and other auditory stimulation
• Ability to evaluate/interpret information and make independent judgments/decisions.
• Excellent time management, organizational, relationship building, active listening, problem-solving and presentation skills.

·   

 Working knowledge of ADP Workforce Now is a plus. 

Position Type

Full Time

Salary

Commensurate with experience

Location

Based in our Brooklyn Heights Office (One Pierrepont Plaza – Brooklyn, NY 11210)  

EOE