What are the responsibilities and job description for the Representative on site position at Grainger?
Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working, by serving more than million customers with a wide range of products that keep their operations running and their people safe.
Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.
We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working.
We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.
We're hiring a part-time On-Site Service Representative in Dover, DE (nearest branch is New Castle but position is Dover)
The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program.
Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.
This position is hourly and starting at $; an hour.
The range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include, and are not limited to : a candidate's experience, qualifications, geographical area, and internal equity of the team.
- Service multiple customer locations
- Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
- Resolve customer problems promptly to retain and promote customer loyalty.
- Follow designated route defined by routing software tools and maintain route guides.
- Identify continuous improvement opportunities in productivity, process, and cycle time.
- Comply with safety and inspection requirements of the facility where the service is being provided.
- Help create new orders by engaging with customers to identify additional product needs
- Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings
- 3 years' experience in selling or service environment.
- High School Diploma or equivalent.
- Ability to lift 25 to 60lbs and / or work in difficult positions.
- Collaboration and problem-solving skills.
- Handle different technical and operational issues.
- Have and maintain a valid driver's license in State of residence.
- Must carry required levels of automobile insurance.
Check out some of the rewards available to you at Grainger.
- Paid time off (PTO) days and 6 company holidays per year
- Benefits starting on day one, including medical, dental vision and life insurance
- 6% 401(k) company contribution each pay period with no personal contribution required
- Employee discounts, parental leave, tuition reimbursement, student loan refinancing, free access to financial counseling, education and more.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.
With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.
Last updated : 2024-03-03
