Service Manager

Grainger is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe.

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.

The Supervisor Onsite Services leads a team and oversees all Onsite services (KeepStock - our customer managed inventory solution) within a specific geography and customers. Ensure execution of the onsite services activities through demonstrated leadership in the areas of talent excellence, customer service, sales growth, and cost to serve.

KeepStock Management/Leadership:

• Coach a team of 4-9 Onsite Representative and Specialists to maintain customer accounts within in a geography or customer and stock and organize products on time using essential tools and metrics
• Select, coach, and retain a diverse team
• Set the example and coach leaders in their understanding and commitment to live the Grainger values while creating positive team member engagement
• Financial Performance/Resource Management:
• Manage KeepStock projects in the service geography focused on improving productivity and profitability of the KeepStock offering.
• Ensure proper solutions and resources are being offered/deployed to customers.

• Partnerships to influence Growth:
• Partner with the sales team, providing expertise in Keepstock offer to help sales team to exceed incremental sales growth expectations to meet Return on investment for KeepStock sites.
• Maintain customer relationships and partner with the sales & branch teams to identify and address service opportunities.
• Be a strong KeepStock advocate by building an internal network with local Customer Service, Sales, Supply Chain and Consulting collaborators

• 3 years relevant experience of retail, manufacturing or industrial business experience ideally with some leadership experience.
• Associates degree or equivalent experience
• Understanding of financial and economic concepts to perform the P&L tasks.
• Situational leadership experience in a matrixed environment and lead others not directly within span of control
• Experience building and sustaining partnerships and teams.
• Strength in process improvement, ownership and control and project management.

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

• Medical, dental, vision, and life insurance plans
• Paid time off (PTO) and 6 company holidays per year
• Automatic 6% 401(k) company contribution each pay period
• Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
• A comprehensive set of emotional, financial, physical and social wellbeing programs

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.