General Manager

Description

The General Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The General Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Benefits:

• Monday - Friday workweek
• Monthly Bonus
• Full benefit package including Health, Dental, Life Ins
• Holiday and Vacation time
• Free premium gym membership
• 401K plan

Essential Duties and Responsibilities for General Manager

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Cleaners.
• Continued training of staff in all sales areas including info calls, touring and rate presentation.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Managing all day-to-day operations.
• Enforcing all PF policies and procedures.
• Provide leadership within a team to set achieve club goals.
• Determining and improving weak areas of the club.
• Driving and growing club sales using sales skills and training.
• Staff Management
• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Resolve employee issues or concerns.
• Manage disciplinary/termination activities.
• Leading employees through all front desk related activities.
• Facilitate all member requests, issues, and questions
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility through team
• Ensure safety of employees, members, and club property.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds.
• Prepare all HR related forms and send to Payroll.
• Track club and employee statistics and reports (weekly, monthly, annually).
• Running and evaluating all reports and statistics.
• Ensure success in various club metrics related to membership, merchandise sales and customer satisfaction
• Hours: Monday - Friday with some evenings 
• This role is subject to successful completion of a background check, post offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws

Requirements

• Superior customer service skills, preferably in a retail/franchise, service, or hospitality industry.
• Experience working in Management in a retail/franchise, service, or hospitality industry. 
• Exceptional leadership, diplomacy and listening skills.
• Experience handling stressful situations and successfully resolve issues/complaints.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification preferred.
• High school diploma/GED equivalent required.
• Associate degree or bachelor’s degree is preferred.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift to 50 lbs.
• Will occasionally encounter cleaning chemicals during shift.