Regional Manager

Description

Regional Manager

Grand Fitness, a premier franchise owner of Planet Fitness, is searching for a highly motivated, operations focused Regional Manager to join our winning team. If you are looking to be part of a growth-oriented company where your skills and experience will make an impact on the continue the success of our clubs, Grand Fitness is the place for you. The Regional Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful market of 9 clubs. The Regional Manager will be accountable for leading a team of General Managers and their employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities include, but are not limited to:

• Uphold the Planet Fitness “experience” for the clubs in your region.
• Manage the regions recruitment, hiring, training and develop for a high performing staff consisting of General Managers, Assistant Managers, Shift Leaders, Member Service Representatives, and Cleaners for each club in their market.
• Ensure each Club has a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines while enforcing all PF policies and procedures.
• Communicate Club level Goals and inspire the teams to strive to achieve them.
• Identify areas of opportunity in the clubs and develop action plans to make the needed improvements for each clubs.
• Driving and growing club sales using sales skills and training.
• Develop performance plans for your leaders.
• Ensure all Clubs are following the expected hours of operations for prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility
• Conduct Monthly BER audits to validate performances
• Ensure safety of employees, members and clubs' property.
• Follow up and communicate equipment repair in Fitness EMS in a timely manner.
• Manage marketing efforts by ensuring that the Management teams are aware and trained on all marketing promotions.
• Oversee regions PnL's. Authorize expenditures and refunds.
• Review all payrolls for accuracy and compliance with policy and budgetary expectations.
• Track club and employee statistics and reports (weekly, monthly, quarterly & annually).
• Running and evaluating all reports and statistics.
• Manage Club inventory and purchases
• Ensure success in various sales and operational metrics for each Club
• Backup support for any Management on Vacation or out for any reason
• Starting at $65,000 annual salary plus quarterly bonus incentive program.

Requirements

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry or retail.
• Multi-unit management experience required
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite, Data Track, BI Tool and others).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• CPR Certification required; we will provide the training.
• College degree preferred
• Bilingual a plus

This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.