Client Service Representative

Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction. This is a full-time or part-time position with opportunities for growth and advancement.

Duties:

- Manage and maintain customer accounts, ensuring accurate and up-to-date information

- Provide excellent customer service, addressing inquiries and resolving issues in a timely manner

- Utilize software to track customer interactions and maintain records

- Build and maintain strong customer relationships, fostering loyalty and trust

- Provide product knowledge and information to customers

- Handle financial services inquiries, including billing, payments, and account reconciliation

Skills:

- Strong account management skills, with the ability to effectively handle multiple client accounts

- Exceptional customer service skills, with a focus on resolving issues and exceeding expectations

- Proficiency in software for managing customer interactions

- Sales experience or knowledge of sales processes is preferred

- Project management skills, with the ability to prioritize tasks and meet deadlines

- Familiarity with customer relationship management principles and practices

- Ability to analyze market trends and customer data to drive business growth

- Knowledge of financial services industry is a plus

- Excellent communication skills, both verbal and written

We offer competitive compensation and benefits packages. Join our team today as a Customer Service Representative and contribute to our commitment to delivering exceptional service to our valued customers.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or requirements.

Job Types: Full-time, Part-time

Pay: $14.45 - $25.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Volunteer time off

Compensation package:

• Bonus opportunities
• Profit sharing
• Quarterly bonus

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Delta, CO 81416: Relocate before starting work (Required)

Work Location: In person